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Melanie Casey
- Consumer Goods
- Andover, MA
About this business
Melanie Casey is a fine jewelry company featuring limited edition pieces handmade by goldsmiths in Andover, MA. By appointment only.
Location details
18 Red Spring Rd Suite 102, Andover, MA, 01810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company cancelled the order and offered refund and sent a link to reorder. instead of refunding they charged my card again. They are dealing in diamond rings, so they scammed thousands. After charging me twice they emailed me a reminder to reorder meaning to pay them for the third time for the same ring. The fact that they were able to charge me without me authorizing it or inputting my credit card means that they KEEP credit card information and they could charge their customers at any time they wish. If they engage ... read more
Customer service is extremely ineffective. I dealt with Jess Sobanski, Customer Experience Manager. The ring was not going to be made on time for the wedding. it takes long long time to make rings at MC. tge production time is not obvious when you pay for the ring. I spoke with customer service on the phone and it seemed that there could be a solution. This morning I received an email from the company suggesting to pay $60 to overnight the ring. I agreed to pay and received the second email saying the order was cancelled an... read more
Customer service is extremely ineffective. I dealt with Jess Sobanski, Customer Experience Manager. The ring was not going to be made on time for the wedding. it takes long long time to make rings at MC. tge production time is not obvious when you pay for the ring. I spoke with customer service on the phone and it seemed that there could be a solution. This morning I received an email from the company suggesting to pay $60 to overnight the ring. I agreed to pay and received the second email saying the order was cancelled an... read more
Frequently asked questions about Melanie Casey
How is Melanie Casey rated?
Melanie Casey has a 4.2 star rating with 40 reviews.
When is Melanie Casey open?
Melanie Casey is open now. It will close at 6:00 p.m.
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