MEDHERO Advanced Urgent Care & Telemedicine

Joshua K 

on Google

2 weeks ago

Vikki was rude, dismissive, and condescending during a simple phone call. Vikki’s attitude made me feel like I was an inconvenience instead of a patient needing help. Vikki is the reason I would not recommend this clinic to anyone who expects compassion or professionalism. I had called before driving over because I live by the beach and wanted to save myself the trip if possible. I even told her I had no problem coming into the office if that was necessary. Instead of having a respectful conversation, I was met with a rude a... read more

the ferguson's 

on Google

a month ago

Fast service and no wait when we arrived. One thing worth knowing: I booked online for my daughter and didn't realize that scheduling adds a $50 convenience fee that walk-in patients don't pay. It wasn't very clear during booking or at check-in, so we ended up paying $50 extra for an appointment we didn't really need on a morning with no line. I'd expect a clinic to make a charge like that obvious before you book. The care was fine — I just wish it had been spelled out. If you're going, walking in may save you the $50. 

Raider GO 

on Google

3 months ago

This is the only urgent care that will take a veteran. None of the others, that I contacted, will. A big salute to them for accepting us. Having been there three times over the past several years, I would go nowhere else. 

Jeff S 

on Google

4 months ago

MedHero is our urgent care of choice for our San Clemente family of five. This location has been providing outstanding expertise and care every time we have immediate medical needs for many, many years now. Thank you, Dr. Moreno, for leading a 5-star urgent care! This Dad is very grateful you chose SC to shine in your talents for helping others and running a top-notch business. March ‘26 Update: Not a good visit. Long wait, an hour n fifteen min in private room even tho waiting room empty upon entering. Was supposed to get a... read more

Rick Shein 

on Google

5 months ago

Wait what - now patients have to pay $50 on top of copays and insurance fees just for the luxury of scheduling an appointment with medhero? What a money grabbing load of bull.