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Medallion Bank
- Salt Lake City, UT
About this business
Medallion Bank specializes in non-prime recreation product and prime-credit home improvement contractor sales financing. As an FDIC-insured bank, we offer consistency and stability that can be difficult to find in consumer finance.
Location details
1100 E 6600 S #510, Ste 510, Salt Lake City, UT, 84121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I took out a loan to pay for windows and was told that I could pay off the entire amount on the first statement and would not acquire interest. I did pay the entire amount online before the due date. Next month, I get a statement which showed interest accrued. I called to question and was told that the loan starts acquiring daily interest from the first day of the loan even though I paid it before the due date, and that I should have requested a pay off amount.. So I ended up paying interest even though I sent them the entir... read more
Business response:
We appreciate your feedback. Interest begins to accrue the day the funds are disbursed to your contractor as stated in your Simple Interest Consumer Note and Security Agreement. Please review your Simple Interest Consumer Note and Security Agreement for further information regarding loan terms and interest accrual. Please contact us if you have further questions or concerns. We can be reached at ************.
Medallion Bank are a bunch of scam artist. I am in good standing with my account and after about 2 or three days after my due date during which I pay within the grace ****** always, I get scam calls from Medallion pretending to be them. They then leave a number to call to try to get you to pay for a scam. Somehow these scam artist know when my account is overdue and they call me which is a breach of PII. I call Medallion and they have done nothing to help me.
Business response:
When an account goes past due our agents will call to notify our borrowers of the past due account. This is to help prevent late fees and credit marks. If you wish not to receive past due phone calls, please contact us and we can place your account on our Do Not Call list. Please note that if you request to be placed on our Do Not Call list, you will no longer receive any phone calls whether the account is 1, 30, or 60 days past due, etc. If you wish to review when we attempted to call you, please contact us. We can be reach... read more
Purchase a camper in October 2023. Medallion took the title and registration fee and said they would send everything to the town office and all we would need to do is sign. Well its 8 months later and they still havent sent anything to the town office. I call them very month. Finally at the beginning of last month they said they needed to town office address. Called them back with it. They said they would get it right out. 2 weeks later nothing. Called them back they said they would over night the payment. 2 days later nothi... read more
Business response:
We are sorry you have had issues with your title work being completed. Please reach out to us if this has not been resolved. ************ Opt. 4
Worst experience ever! Since January, when I purchased the **** I have received countless amounts of calls about my account being delinquent! Which it has not been! I have sent screen shots and emails regarding this matter, even had a certified letter sent stating I was behind! I have never missed a payment or been late but yet I'm paying late fees? I've called many tines and spoken to countless reps who always say my account is in good standings. Yet I'm still being harassed! Don't waste your time with this company!
Business response:
We appreciate the opportunity to investigate this. Medallion Bank agents will call borrowers when an account goes past due. This is to help prevent late fees or negative credit marks. Please give us a call to go over your account details. Wed also be happy to provide a transaction history that will detail all payments weve received and any that *** have been returned. We can be reached at ************.
I am a recent victim of identity theft. At least 7 lending institutions, including Medallion Bank of ****, were contacted by the fraudsters via online applications for credit using my personal information including my SSN. 6 of the 7 institutions are working with me to re-establish my very good credit and help me by providing information (IP address etc.) of the fraudsters. Medallion has demanded I supply a affidavit, police report and jump through other "hoops" just to get them to rescind their credit inquiry made via Exper... read more
Business response:
Medallion Bank follows a process to protect the accuracy of the information we report to the credit reporting agencies. That process includes requesting a completed *** identity theft affidavit along with other documents before we remove inquiries. Once we receive the required documents, we can start the process of removing the inquiry. Please note that the *** identity theft affidavit is widely used and was not designed just for our bank. Please contact us if you have further questions. We can be reached at ****************... read more
Our company has been working with Medallion Bank for over a year and could not be happier. Their portal is super easy to use and the response time is very fast. If I have any questions everyone that I have delt with is very helpful. I would refer them to anyone.
Business response:
Thank you for taking the time to leave us a review. We appreciate your feedback and your business. We are happy to hear the portal is easy for you to use and that you are receiving fast responses. Its always nice to hear about our customer success department as they strive to provide the very best customer service.
This bank is crooked. I made every loan payment automatically ontime for about 5 years then asked if I could skip one payment and have it put on the end of my loan term which they said I could on the phone. They assured me it wouldn't be considered late and I wouldn't be penalized for it. 2 months later and I have been charged late fees of $6 and my payments now are showing that the total payment is going to interest only and zero towards the principle. They said that is the way their system works. I don't see how that could... read more
Business response:
For an extension to be processed, we need to receive the signed extension paperwork back from borrowers. If we do not receive the needed paperwork the extension approval expires, and the account is not adjusted. It is our borrowers responsibility to ensure the paperwork is completed, returned. If an account is past due, we continue to collect until the paperwork is received, this is done to help notify borrowers that we have not received the required document and to prevent late fees and credit marks from occurring. In addit... read more
As a loyal contractor her recommends our client base to Medallion Bank for the past three years, I can attest to the consistent excellence and reliability of their services. I have found Medallion Bank to be a trustworthy and reliable partner in helping us achieve our financial goals. What sets Medallion Bank apart is their exceptional customer service and commitment to providing tailored loan solutions that meet the unique needs of our clients. From the moment I reach out to inquire about the status of our loans, I was impr... read more
Business response:
Thank you for taking the time to share your positive experience with us. Were glad youre happy with our services and that we are helping you achieve your financial goals as well as provide a valuable service for your customers. Medallion Bank strives to provide a reliable, seamless, and pleasant experience for all our customers. Were always here for you. Its always nice to hear about our great employees and ******* is a great example of the kind of service we strive to provide to every customer.
I have worked with Medallion and their indirect lending team for many years. The people there are always pleasant to work with. Their RV lending program helps many customers that *** not otherwise qualify for an RV loan. They are very responsive and communicate quickly. Their recent changes to their program make it even more appealing and make owning an RV even more affordable. As a partner, I would recommend them to any dealer looking for a source to help customers with financing. For any customers of Medallion, their servi... read more
Business response:
Thank you for taking the time to leave us a review. Your feedback is very important, and we appreciate your business. We are happy to hear the rates and terms are working for you and for your customers that have credit challenges. Its always nice to hear about our customer success department. They are a great example of the kind customer service we strive to provide to every Medallion Bank customer.
Frequently asked questions about Medallion Bank
How is Medallion Bank rated?
Medallion Bank has a 3.2 star rating with 224 reviews.
When is Medallion Bank open?
Medallion Bank is closed now. It will open tomorrow at 8:00 a.m.
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