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M.E. Flow, Inc.
- Heating & Air Conditioning/HVAC
- Alexandria, VA
About this business
Location details
6426 Richmond Hwy, Alexandria, VA, 22306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:30 p.m. | |
| Tue | 7:00 a.m. to 9:30 p.m. | |
| Wed | 7:00 a.m. to 9:30 p.m. | |
| Thu | 7:00 a.m. to 9:30 p.m. | |
| Fri | 7:00 a.m. to 9:30 p.m. | |
| Sat | 7:00 a.m. to 9:30 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Horrible communication between managers, dispatchers, techs and help center. Got stood up twice for appointments. Called to speak with a manager to cancel my membership and the representative Jessie said she could do that no problem and did it right away! No questions as to why. When I said “typically business ask why” she replied “I have other items to handle”. That summarized my experience with M. E.Flow. Unreliable and inattentive to customer service.
I chose this company because I had used them previously and had a good experience, but my experience with the new system over the past two years has been very different. I was also enrolled in their “priority” service program, but in practice this didn’t translate to reliable scheduling. On multiple occasions I was given service windows such as 12–5 PM, only for technicians to arrive much later in the evening (7–8 PM). From the initial install, there were problems. The ductwork was done incorrectly and caused condensation th... read more
this company kept lying to us that we would be called. After waiting all night with more misleading lies, nobody ever called. Shameful deceit.
I am a former AIR PLUS customer that transitioned to M.E. Flow. They seem to have a lack of balance in skilled technicians. On a side note, they seem to really want to sell you a new HVAC if yours has some years on it, no matter how well it's performing. I once had humidifier replacement service done, and the tech that came out was A+. Later I'd have a tech come out to investigate an error that was popping up on the thermostat, when we began using it again on the first hot day of the year. I told the tech the issue, and the ... read more
Unprofessional, and a waste of time. STAY AWAY FROM THIS PLACE. Called on4/1/26 for regular AC maintenance and was sch3eduled for today 4/2/26 between 8a-12p. Was even asked what specific time I wanted by Joanne and stated that 9:30-10a works. Received call at 10:06a stating that they had "a few callouts and they needed to reschedule. I just hung the phone up. Would give negative 5 stars if able to.
Frequently asked questions about M.E. Flow, Inc.
How is M.E. Flow, Inc. rated?
M.E. Flow, Inc. has a 4.7 star rating with 1,200 reviews.
When is M.E. Flow, Inc. open?
M.E. Flow, Inc. is open now. It will close at 9:30 p.m.
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