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McPhail Fuel Company
- Propane
- Cotati, CA
About this business
Neil McPhail, a Canadian emigrant to the United States originally from Scotland, founded the company in 1884 by establishing a livery stable in San Rafael. Teams of McPhail s horses transported railroad and PG and E work crews as well as the fashionable visitors from San Francisco vacationing at the Hotel Rafael. Expanded use of the automobile caused the livery business to decline. Therefore, in 1924, Neil s sons, John and Graham, joined him in creating McPhail Fuel Company. With a power-driven saw and a Model T Truck, they ... read more
Location details
300 Alder Ave, Cotati, CA, 94931, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedUPDATE : We have fuel! Jason the driver came bright and early to fill the tank Thursday. He was very nice and took care of us. I also received a customer service call from Matt and has a nice conversation about the situation. I appreciate the communication greatly. I know this has been an unusually stressful time for everyone. I feel like this situation was an isolated incident and that The management went out of their way to hear me out. Thank you guys! McPhails does not care about their customers and are price gauging cust... read more
McPhail provides great service. Family owned company with long time employees. I have service with them at home and where I work. They also helped me update my VW van propane tank.
Horrible service. Staff are rude and unwelcoming. Went with Ferrell Gas after six months of dealing with snarky office staff and poor response time. I was told that it would take 7-10 days for McPhail to fill my tank or I could pay an additional $270.00 for an earlier fill, this was in the middle of winter when temperatures were down in the thirties. Called Ferrell gas, they had someone out to swap out the tank same day and offered me a better rate.
The product for propane companies is basically the same across the board, so we look for the best price, which we found at McPhail's. We're happy. That should be the end of that story, but the customer service at McPhail's is so darn good, it's worth a mention. From the moment we first spoke with them, they've gone above and beyond to do their jobs, plus answer questions, make things work better, bring in new technology, and even help solve problems that aren't even really theirs. We were expecting none of that because you h... read more
Been a customer for a few months ~ mostly it's been good, kind and professional. I would suggest keeping the phone content to a form that is welcoming, not profit orientated. Keep it personal, because when you are a good customer and receive NO credit, it does wear on the nerves to be treated in a 'profit-based' manner. Friendly advice ~ thanks.
Frequently asked questions about McPhail Fuel Company
How is McPhail Fuel Company rated?
McPhail Fuel Company has a 3.5 star rating with 58 reviews.
When is McPhail Fuel Company open?
McPhail Fuel Company is open now. It will close at 6:00 p.m.
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