McGrath City Honda

Ariel R 

on BBB

2 years ago

The McGrath Honda was the best Dealer experience Ive ever had, thanks to *************************. He was not only a gentleman during the process, but very knowledgeable. I also want to thank his immediate Supervisor ****, who assisted in closing the sale. I would certainly do this again. Thank you ! 

Lyn L 

on BBB

2 years ago

Took car in to service there. Write up sheet incuded prices and services to be done. Additional fee for supply charges totaled $22 and not included in origional write up of serviced. When questioned the additional fee is to cover shop towels and cleaning supplies. There is a disclaimer in very small print that if the service inculdes labor then a "cleaning fee" will be added. The labor is included in the pricing of the service and there is no mention of an additional fee that will be added with the service descriptions that ... read more

TERRY S 

on BBB

2 years ago

We took our car in for a few simple items to be done and a warranty repair. We clearly handed a part to be repair/replaced to the service tech that meet us at the service department and listed this repair is listed with the items on the service sheet. I have 2 different McGrath sheets of paper listing our request. The item to be repaired in under the automobile and since we thought this was the dealership we purchased the car - the item would be taken care of during service. Well - recently - us - not with car knowledge - we... read more

Marylou G 

on BBB

3 years ago

As customers we are all scared to go into a dealer for service. As for this place I dont get that feeling. Everyone from sales to service, to the car wash boys and parts guys there all nice. The service team there is outstanding and do everything they can to help out customers and get the car back on the road. I went into ****** honda for a recent check and they couldnt get my extended warranty to cover my issues and want me to pay a crazy amount of money, so I paid the fee just for my car to get looked at. I brought my vehi... read more

Curtis H 

on BBB

3 years ago

This entire situation has been a headache and has brought me frustration that I don't usually have. I brought my car to this establishment to get a full diagnostic test and the transmission checked. Prior to bringing it to Honda McGrath I went to a transmission specialist who claimed my transmission was the reason for my car troubles. I told myself I'd rather have the manufacturer of the car confirm this as well before I make a move to get it repaired so that's when I took it to McGrath. They claimed my transmission wasn't t... read more

Ryszard B 

on BBB

3 years ago

Totally unprofessional and unfair business practices. Not only they ripped my Father off on the purchase of a new car (they took advantage of him because he speaks only basic English) but it's been EIGHT Months, YES Eight Months and they still haven't cancel the unwanted warranties that totaled over $4K that we asked them to cancel.All the cancellation paperwork was sent to ************************* Finance Manager in EARLY FEBRUARY. He receive it and informed us that they will cancel it and it will reflect on the statement ... read more

Basic 

on BBB

4 years ago

I went to McGrath City Honda to purchase a new vehicle but experienced discrimination on the sales floor. Once I asked for a better interest rate, I was asked by a Sales Manager if I was Muslim because "Muslims do not like paying interest. He further detailed that I did not look Muslim, as if that was supposed to be a compliment. PLEASE DO NOT VISIT THIS LOCATION. There is clear discrimination, prejudice, and racism held by individuals who are in higher power positions and whose sole aim should be to leave customers satisfie... read more

Eric t 

on BBB

4 years ago

Not doing buisness with them they replaced a part and not problem and was not fixed , if u find out a part is bad or think its bad you will have all info and facts why is bad not replaced the part and see if it will fix it 900 dollars . Die a complete diagnosis to see if it faulty part not hope for the best . 

Andy T. 

on BBB

4 years ago

We went to McGrath Honda Saint ******* to purchase a used 2014 Kia Sorrento for my dad's birthday on ********. We specifically said we were paying cash before we even looked at the used vehicle. Sat down at the salesperson desk and was asked to provide driver's license so that we can test drive the vehicle. Then came this form that I had to fill out with my personal information including **# due to "************" to counter terrorism. As I mentioned before, we are paying cash and did not require financing. They brought the f... read more