McDonald's

Sonia H. 

on Birdeye

9 hours ago

Order #1998 Normally, I tolerate what's happening and am graceful. Not able to.do that today. Waited for Curbside for 38 minutes. Got home......Order was incorrect and incomplete. Came back, went inside,.was IGNORED after stating my issue. Well, now I'm being more than patient. Went to drive thru and was finally helped. My food at home is now, COLD. 😔 

Eddie T. 

on Birdeye

a day ago

Fuck ass restaurant that lies about being 24/7, and "updates" their system for 3 hours every night while the fuckass employees sit on their phones and get paid 

Jacqui V. 

on Birdeye

a week ago

If you want to actually get your food and not feel like your inconvincing them dont go here. Went the other night around 8pm to get my family dinner after work. Sat at the drive thru window for 5 minutes before anyone even addressed me. Then waited another 6 minutes to get my food...which just so happened to be cold. While I was at the window I could hear music blasting and all of them dancing and singing while not giving me my food. After reaching out to record my complaint...I was offered a free burger. After I spent 40$ d... read more

Mark K. 

on Birdeye

3 weeks ago

Every Poor Customer Service. Customers are standing by the counter, and the employees just look and don’t acknowledge. Very Poor quality of Food. Cold Hash browns, and Coffee. 

Lily A. 

on Birdeye

a month ago

I order DoorDash from this McDonald’s a lot and they tend to often mess up with my order. They often times forget the napkins, straws, and spoons, once they completely forgot my pie and this time gave me the wrong one without bothering to communicate with me about it. My Big arch is burnt as well. A few times I ordered cheeseburgers and fries and they often come old/cold. Once they forgot the patty entirely. I spent my money on this and as a fast food manager myself I’m disappointed. The reason this is 3 stars and not less i... read more

Laura R. 

on Birdeye

a month ago

I am in shock about my customer service  experience here .  On 4/13/26 I stopped into this location & I approached the counter to order my food & the 1st thing the white lady cashier shouted out was SPANISH .   My order was then  taken by Hispanic cashier that was near by .  I placed my order & I let her that I heard the cashier shouted out SPANISH & that the other cashier should not assume that  I do not speak English because I do . It was very racist.  I have never experienced this at any other McDonalds . 

Gary W. 

on Birdeye

a month ago

Food cold and wrong food thismcdonalds has alot of issues rather get take out from waffle house or huddle house the sevice stinks 

Glenda B. 

on Birdeye

a month ago

I have been to many mcDonald’s in several states.  Grass Valley McDonald’s is a big disappointment, worst ever!  They don’t toast the McMuffin or bagel.  If you ask them to toast it they say you need to order it well done.  I’ve ordered them well done they come back burnt around the edges not toasted.  I usually order an egg McMuffin.  I thought maybe if I order a bacon, egg and cheese bagel the bagel will be toasted. Again asked that the bagel be toasted.  Again told need to ask for well done!  So did, no luck comes out bur... read more

Bobby N. 

on Birdeye

a month ago

I have been going to McDonald's for many years. I went in an older lady took my order. I had the McDonald's yellow cups for a complimentary drink. The older lady said that we don't honor the yellow McDonald's cups. As a result, the older lady said that I have to charge you for large coffees. I told her keep the 6 burritos, for I won't ever eat here again. No wonder there customer rating is so low....