R W. on Birdeye
a year ago
12/16/2021, 09:19 AM
I want to start by saying that we love our home. We love our small community and all of our neighbors....but, that's where it stops. I wish we had paid a bit more attention in the beginning and maybe we would have seen all the red flags.
If we had looked closer we would have seen all the flaws and imperfections but our house sold faster than we expected so we hurried through the process.
They at one point had a 4+ rating so we thought we were safe. Looking at their current 2.7 rating it surprises me that consider themselves "The industry leader for more than 30yrs." According to their website, they haven't received an award of any kind in nearly 5yrs.
Exquisitely crafted custom homes means you will have painted splattered on your wood floors, paint runs on your cabinet doors, globs of dried grout throughout your floors and kitchen backsplash, different colored grout in your shower, paint so cheap and thin that when you wipe the wall the drywall starts to show, wood stain on your grout, a mixture of different colors of hardware throughout the house and that's just a few issues we had INSIDE our home. The exterior issues are beyond unacceptable.
Our yard was a nightmare. We spent hours cleaning up material that they had just pushed to the back and attempted to bury. Nails that were 2-3" long, the little red capped roofing nails, barb wire, chunky of concrete, broken beer bottles, soda cans, plastic straps, empty food containers, broken tools, paper and overall, a bunch of trash. We also dug up by hand all the extra bricks we have because I guess using a bulldozer to shove everything behind some trees is easier than stacking them in the garage....but wait, there's more! The inadequate grading done on our property and the houses surrounding us has cost us thousands of our own dollars. We had over 5 houses around us rainwater runoff flooding into our yard every time it rained. I'm talking about standing water coming up to our foundation, a raging river with a current strong enough to pickup and carry away child's sandbox. Maverick Homes blamed everything on the another builder in our neighborhood, the developer and the weather for the flooding. The berms and swales the developer dug out washed away long before we had moved in. They didn't even put a swale between my home and our neighbors property, when asked why, the response back was "coulda-woulda-shoulda." Yeah....not a single apology, accountability or affirmation was received from anyone at Maverick Homes. Even after showing them videos and photos of what was happening here with 1-4" of rain we were told that vegetation was the cure-all solution. We spent hundreds of dollars on pallets of sod and erosion blankets to watch the river in our backyard drag it all away. The only "fix" they did was to dig a ravine behind our house that directed the water from the homes behind us away from our house. We actually thought that that might have fixed it...until the next storm rolled in. Their fix didn't solve the issue that was causing the river in our yard, it only fixed the pooling of water in the back half of our yard. When we reached out to them again the owner of Maverick Homes, Lee Hughes, said that it was no longer his responsibility and that it was the other builder and homeowners of the house that was overflowing into ours. Now mind you, when we moved in we had no neighbors. This drainage issue was something we mentioned in our 1st walk through. Had this issue been resolved the moment it had been pointed out to them it would have been a quick and easy fix but apparently passing the blame is just easier than making sure their buyers have a safe and quality home. Once they have your money you are basically out of luck if you have any major issue.
Despite what their website says, pride in their craftsmanship is not a top priority to them. I cant imagine how they could allow someone to buy this house and then see the videos and photos we have sent in and not do everything to fix