Master Rooter

Angie H 

on BBB

a year ago

Dont trust them. They tried to milk the insurance company and they didnt allow it. After negotiating for like 3 months they decided on a price. The check mailed to us the amount agreed by them and our amount left for our repairs. The check also included the mortgage company, to speed up the process they convinced me to sign the check over to them and once cleared they would send the remaining balance to make the repairs. *****, after weeks of waiting they said there was a remaining balance because the insurance didnt give in... read more

Tim M 

on BBB

a year ago

Master Rooter will "take everything" they can from you. BEWARE You get what you pay for, I have been dealing with this *** for 1 year and 9 months. Expecting THEIR advise too fix the smell coming from my bathroom drains. They have torn up my bathroom twice, jack hammering concrete to get at a drain issue they didn't find before the project started. The "owner" has now began to ignore my request/texts to repair a door that was damaged "in the past month" during the last time they demoed my bathroom.There are not enough charac... read more

Sally S 

on BBB

2 years ago

I can't rave enough about this company and it's employees. ***** was so nice, professional and knowledgeable. They truly care and aren't out to s**** you. I'm so thankful to them for their service. You truly can not go wrong calling this company. 

Evette M 

on BBB

2 years ago

Master Rooter came out, they were expensive, but my mother trusted the representative. Master Rooter called a third party out, Copper State, to take support remediation. After the repairs were complete and my mother paid the amount $14,000 bill, she then received an additional bill from Copper State for over $6,000. She never received a quote from Copper State. Now we have to hire a lawyer to fight both companies. This is elder abuse and they are both in on it. 

Crystal H 

on BBB

2 years ago

I DO NOT RECOMMEND Master Rooter ! I had shopped around with 4 different plumbing companies for some plumbing work I needed done. After careful consideration I chose to go with Master Rooter. I paid them $1050.00 to hydro jet all my lines to help determine what I needed to have done. The tech left and was supposed to send a quote for the repairs. For the next 3 weeks I texted the technician a number of times, emailed the office and called the office requesting that the quote be sent over so I could get scheduled for the repa... read more

BARBARA E 

on BBB

3 years ago

I was having an issue with my septic tank and called this company. They told me on the phone the cost to pump would start at ******. That covered ***** gallon tank and 1 foot of slug. Of course I am not in this type of business but I felt like I took my car in for repairs and they told me of other things I needed done just to get the extra money. I ended up paying an extra ****** but they could not give me proof of why I just had to take their word for it. So in the end what I thought would be ****** they wanted ******** for... read more

kitchenless 

on BBB

3 years ago

I had the unexpected pleasure of doing business with this company due to a backup. **** came out on a Saturday for an estimate. The snake didn't work so we discussed Jetting. **** called the ****** and made an appointment for him to come out about an hour later. **** returned when the ****** did and explained what was happening. The camera found a collapse in my pipe at which I was shown. I then had a mitigation company come out and again **** met him at my house. The pipe ran through my laundry and kitchen. **** and his cre... read more