pdxairdrums on Citysearch
12 years ago
06/23/2009, 01:29 AM
Stay Far away – I read the only other review on here needing to get the catalytic converter on my van fixed. It was good, and the website made it seem like they really knew their craft. Not the case. They were able to do it within a few hours, I was working so had my friend go in and pay for it. I had also done my homework, and looked at converter prices online for my vehicle and found most to be around $50, with the highest being about 170. I came home to find that it cost 280 to get my converter replaced, and 230 of that being the part itself.
I went to the shop, and was immediately greeted by two angry gentlemen who seemed annoyed I was in their shop. I inquired as to why my converter cost so much more then the prices online and their response was "well, thats your problem right there, we don't deal with online". Seriously? I then asked if it was running better now, to which my reply from them was "I don't know, we were told it wasn't running and it was towed here, so we just replaced it and pushed it out front". They didn't even attempt to start the car and see if the part they had installed and over charged me for worked properly.
My overall experience was horrible, and I am going to be filing a report with Portland business authority. I was treated like a bum off the street instead of a cash paying customer, and overcharged. I even told them I didn't want a expensive replacement, and they did it anyway, putting a "performance" part on a old van.
I don't know if all of the locations are as bad as the lombard one, but I'll never use them, and make sure all my friends stay away as well.