Lindsay H. on Yellow Pages
5 years ago
07/10/2015, 09:44 AM
Read this and BEWARE. I want to warn anyone and everyone I can about this place. I thought it was great and they were friendly until I took it to my stepdad who is a mechanic and found out that Master Muffler almost blew my entire engine up due to an extremely lose, practically floating, oil filter. They'll play you by saying "Well, we replaced such and such tail light and this thing for free and here's a coupon to make it cheaper! We love your business and have a great day!" but in reality it's a scam. Please, please, please watch out. I'm so thankful I took the car up to have stuff done on it with someone that actually knows what they are doing or else my car would be done for by now. Their friendliness will trick you, and being a naive girl that attended BYU I was the perfect victim. They changed my oil, and when I came back two weeks later to get something checked out (safety inspection maybe, not sure) they told me with a smile that my oil was dangerously low and that they topped it off for me. Well, thank you! So nice. Until I told them they changed it two weeks ago, and that was pretty odd that it had lost so much oil. The guy started acting funny and I was concerned and he told me to check it in two weeks. It wasn't leaking. They just didn't fill it up all the way. I brushed it off, nervous to go to anyone else because I figured they'd be way worse. We went two and a half weeks ago to get the oil changed and a new oil filter. It was leaking oil, so my stepdad wanted to investigate since he was already doing the timing belt, water pump, etc. He thought maybe it was the drain plug gasket but it turned out to be a loose oil filter. This isn't something to overlook. It would have ruined the engine, spilling oil everywhere and it was never leaking before. Stay away from them for your own good. I don't have anyone else to recommend, but I know that I am never going back there and will tell as many people as I can to stay away. Maybe people just don't know anything about their vehicles so they just give them a good review and let them get away with it? Oh, and by the way...they will destroy you at safety and emissions and there is always something "wrong" with it costing hundreds of dollars. I feel like anyone would take advantage of you for that, but it's just another thing I wanted to mention. If you know about cars and know how to fix them, check yourself before you wreck yourself and inspect your car after they do their stuff. And tell me a new place to get my car serviced, because this is ridiculous. If I lived closer to family I'd just have them do it because I actually can trust them. I feel so stupid because I defended this place to my stepdad for two years, telling him they were great. Ugh. Happy motoring...
PS: Someone will likely comment on this review saying that they heard a "different narrative" (quotation from another comment), I don't know what I'm talking about nor does my mechanic family member and there was something wrong with it, etc. The fact is they messed up, and if they don't admit that then for their sake I hope they change their game plan because that's messed up. I don't get anyting for writing this silly review, I just don't want any other poor college kid or anyone really to have the issues I've had but not have an incredible mechanic family member to save the day.