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Master Lube Express

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4.0
39 reviews
|Oil Change Stations|San Antonio, TX 78109

8137 Kitty Hawk Rd, San Antonio, TX 78109

(210) 566-3800

https://expresscare.com/

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4.0
39 reviews
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Adrienne McDonald review for Master Lube Express
Adrienne McDonald on Facebook

2 years ago

06/20/2019, 02:50 AM
I WAS going to give them 5 stars due to their fast friendly service but I won’t even give them 1 star after my experience. Got my oil change there on Saturday, when I left next day, my husband discovered an oil leak. I called Master Lube on the number from my receipt during business hours & had to leave a voicemail. I never received a call back. I went to see them first chance I got, a few days & 2 different oil spots later, I told them why I was there. They “took a look” & discovered nothing wrong. I showed them a photo of the puddles, one employee had the odasity to say “it’s not that big!” I asked where would it come from then, they kept saying “I don’t know, I have no idea, I don’t know what to tell you...” They tried to say it’s probably “spilled water” from when they “cleaned off the filter area” then they said that it could be just some excess drippage or it could happen from parking on an incline which I had not. They even showed me photos of my oil plug which was “clean”. They suggested I put cardboard under it to check for any more drips. When I got home, my husband took another look & Master Lube employees actually had put fresh yellow sealant of some kind around the drain plug that was NOT there before nor was it in the photo the employee had shown me. My husband even compared it to photos he had taken so they, IMO, knew they messed up, didn’t want to admit it & tried to cover it up! I will NOT be going back here no matter how polite they were. There’s no excuse for poor service.
John Smith review for Master Lube Express
John Smith on Facebook

4 years ago

01/20/2018, 03:00 AM
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Lisa Phillips review for Master Lube Express
Lisa Phillips on Facebook

5 years ago

06/09/2016, 08:21 AM
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