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Master Chevrolet
- Used Car Dealers
- Aiken, SC
About this business
Welcome to Master Chevrolet Cadillac! We are a multi-generation family business and have made excellent customer service our priority for more than 70 years. We proudly serve , Jackson, Augusta, New Ellenton and all surrounding areas and continue to be your South Carolina Chevrolet Cadillac dealer. With a top-of-the-line inventory of new, used and certified pre-owned cars, trucks and SUVs, we know that the vehicle you have always been waiting for is on our lot and ready to be test driven. Come in today, meet our expert staff... read more
Location details
3625 Richland Ave W, Aiken, SC, 29801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service manager handled my situation unprofessionally and rudely. I had an appointment to program a key for my **** *****. The salesperson said they could not guarantee if it would program Since I did not get the key from there. I asked to speak to a manager. When the sales person got his attention for me, he rudely approached me and stated loudly we can’t help you and it is what she said. I questioned him about his approach and customer service and he told me to get out and leave.
Business response:
This is not what happened at all. The customer brought us a non-******* ****** key fob and asked us to program it. We told him that there would be a charge to program the key fob, and that because it was not a ******* ****** part, there was no guarantee that it would work. The customer did not like that answer and did not want to pay for the charge to program the remote. The customer did not like that answer and then went to at our service manager. He did not like that. The service manager told him the same thing, and then h... read more
Never again will I take any of my vehicles to get serviced at Master Chevrolet- Cadillac in Aiken, SC! I was charged for 90 minutes worth of labor for a job that took 20 minutes! When I commented about the price of labor, I was told that the technician “knew a shortcut”. This business doesn’t even deserve the 1 star rating that I’m giving them! A complete scam and a ripoff!
One of the worst experiences I ever have had when buying a vehicle. They promise to put you in a great dependable vehicle. Its all lies!! After having my vehicle of only one week I maybe drove it 5 times its been back an forth to there shop an long story short it needs over 1,000 worth of work done to it after I spent cash money on the vehicle .. they expressed how great the vehicle was with no problems. I needed my brake line fixed, roaters , brakes, power steering pump an a few other things. They gave me a wrecked loner... read more
Work was done in a professional manner. All questions that I asked were promptly answered and I received 5 star treatment by all that I came in contact with. Excellent service experience!
Was attended to immediately and only waited 30mins for a recall install. Everyone in service dept was very nice and friendly.
Justin Harley in service is great to work with. Always friendly & helpful. Prefer Justin or Vaughn for all our service issues. They get it done fast & efficiently
I just had an oil change. The service was good, the price was higher than I have paid at another dealership. The gentleman who checked me in did find a $2 coupon, but the cost was still about $10+ more. Since this was my first and only visit I would hesitate giving a recommendation. I would need to have more information regarding other types of services before recommending your company. He also did an excellent job explaining the cost of tires and what was found during the 10 pt inspection.
This service was for a recall on the lift gate of my 2011 GMC Acadia. Justin, signed me in, got the recall work taken care of and called me within 45 minutes. This service department at Master's Chevrolet Cadillac is an exemplary department. I trust Justin and the other service staff members take care of my vehicle in a caring and professional manner. It is quite apparent that "Customer Service" is the number one goal of this department!! Nothing but A++ for this service department. The owner of this dealership should be pro... read more
I was there for a service on my Cadillac SRX. I was well taken care of by Justin and the service staff mechanics. My experience with the Master , Service Department is always the best I have ever experienced.
Frequently asked questions about Master Chevrolet
How is Master Chevrolet rated?
Master Chevrolet has a 4.5 star rating with 1,235 reviews.
When is Master Chevrolet open?
Master Chevrolet is open now. It will close at 7:00 p.m.
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