Coookie on Citysearch
10 years ago
01/22/2012, 02:23 AM
The "fast food" of massages – The saying, "You get what you pay for" comes to mind... I was very disappointed with my experience at Massage Envy Stonebriar.
I arrived ON TIME for my appt. and sat in the waiting room for a few minutes until I was taken back. Once I got into the room w/the therapist, she pointed to the clock in the room saying that we were already "5 minutes into our session" and that there may not be enough time to have a full body massage and asked if she could just work on my "upper body". I said no, that I would prefer a full-body massage even if she had to cut out some areas. She left the room so I could change and I spent the next few minutes thinking about what areas could go without being massaged since there now wasn't enough time.
After the therapist returned and I tried to relax, she placed ICE COLD hands on my shoulders. Already very much UN-relaxed, I commented that her hands were "freezing" as goosebumps spread all over my body (this continued the ENTIRE massage). Her response was that she tried to make them warm but that there was nothing she could do. To make matters worse, she then proceeded to tell me that I was her first client of the day and that her hands are cold for her first client of the day and her first client after lunch. Her exact words were, "If you are my first client of the day or my first client after lunch, I feel sorry for you". I could NOT BELIEVE she said this. This was EXTREMELY unprofessional and I could not believe that I had spent money on this massage which was already shaping up to be a generally bad experience. I couldn't wait until the massage was over as I forfeited the idea of having 55 minutes of relaxation.
I have given both Massage Envy Stonebriar and Massage Envy in general MULTIPLE tries but unfortunately have yet to find a good masseuse.
Also, I question what kind of establishment would hire people like this to perform services for the public.