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Massage Envy - Cool Springs
- Medical Spas
- Nashville, TN
About this business
Location details
1731-A Mallory Ln, Nashville, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I used the app to book and appointment for the weekend. It decided to book for the same day. When I called to cancel, I was told I would be charged half the cost to cancel. What at ripoff operation! Don’t go there. I had heard stories but tried them anyway. Lesson learned. All they care about is getting money out of you.
Business response:
Hello Miguel, on behalf of Massage Envy Franchising thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.
So disappointed! Booked a massage and facial for this morning. After a very stressful week I was so excited. Got there early and was left standing, after checking me in, waiting.... I start asking what’s going on, as I had taken the morning off work, more waiting then they tell me they just called the therapist and she’s not coming in! Tried asking me to come back later but couldn’t as got to go back to work and have a 45 minute drive home. The real issue, they couldn’t have cared less! Awful customer service, just awful!!!
RecommendedLaurie is the absolute best!!!
Zack is amazing. Knowledgeable, professional and has helped me immensley.
I love massage envy and Jill at the Cool Springs location is wonderful!!
I running a few minutes late; however, I was promptly checked in upon my arrival p. My therapist was ready for me. Veronica (my therapist) listened to my concerns and focused on the problems areas I mentioned. As always, it was a great experience!
Frequently asked questions about Massage Envy - Cool Springs
How is Massage Envy - Cool Springs rated?
Massage Envy - Cool Springs has a 4.8 star rating with 918 reviews.
When is Massage Envy - Cool Springs open?
Massage Envy - Cool Springs is closed now. It will open tomorrow at 8:00 a.m.
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