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Massage Envy
- Medical Spas
- Wilmette, IL
About this business
Location details
3232 Lake Ave Unit 165, Wilmette, IL 60091, Wilmette, IL, 60091, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Short shift on the massage time, overpriced. Unnecessary waiting, and early completion of massage. I probably had about 40+ minutes for a paid 60 minute massage for a $130 Mother’s Day gift from my husband. I came a few minutes before the massage, yet the receptionist had me wait while she took a very long call (that she could have put on hold) and then I filled out a form. I was quick to speak to the Massage Therapist, eager to get going. The massage was decent, but she finished early. False advertising to say 60 minutes be... read more
My experience at this spa was very disappointing. I booked a one-hour massage online for $80, but when I arrived, the front desk staff told me I hadn’t completed payment and that my spot was given to someone else. I had never been to this spa before, so it was confusing why they claimed I was a returning client. I asked about booking another appointment, and suddenly the price was $120 which did not match what I saw online. The staff could not locate my booking by email, and their explanations were inconsistent and unhelpful... read more
I decided to treat myself with a massage for my birthday and got totally scamed. The rate when booking online was $120 for 90 minutes massage, including client that didn’t has this service in last 6 month! And I got charged $195!!!!!! And the person insiste that it is the correct rate! I was considering getting membership because the massage service was good, but this was a total disappointment.
Good
The please is nice, but they change you a fee to leave a tip for the masseuse. A service charge for tipping is tone deaf and in poor taste. This is the cost of doing business and should not be taken out of the tip for the workers, nor burdened on the (former) customer.
Frequently asked questions about Massage Envy
How is Massage Envy rated?
Massage Envy has a 4.6 star rating with 312 reviews.
When is Massage Envy open?
Massage Envy is closed now. It will open at 9:00 a.m.
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