Massage Envy

Jason Mattox 

on Google

2 weeks ago

Massage Envy memberships have rules set by corporate, but at PCRK Group-owned locations (like Lake Zurich), they go a step further: once you pick a PCRK “home location,” you can’t transfer it to a different franchisee. Even managers can’t help only PCRK corporate/HR controls this and Massage Envy corporate allows them to operate this way. This means certain things can’t be done at your preferred location that you physically go into. You have to call your old location. They will down play this and make it sound convenient and... read more

Binita Guibord 

on Google

2 months ago

So difficult to schedule two appointments at the same time to make this a fun experience with friends. Made the appointment two months ago. For my friend and I to have massages for 60 minutes at 5 pm on a Saturday. They failed to put it into the system properly. When I called to let them know that only one appointment (for my guest who is visiting from out of town) appeared on the schedule they basically said too bad, sorry not sorry- can’t help you- would I like to have my friend come at 5 and I come at 1. No apologies, no ... read more

Milos Marinkovic 

on Google

3 months ago

Some good some bad. Overall it is what it is. It should be emergency place if other places around are not available 

Katherine Kern 

on Google

4 months ago

I don’t know how the average is so high with all of the low reviews. This place is a corporate scam. They just want to hook you into a contract and then try to not let you out. The place is not as relaxing and nice as a spa massage but not as helpful and knowledgeable as a therapeutic massage. The in between is fine but not worth the terrible customer service.