Massage Envy

Jennifer Annor 

on Google

2 months ago

I left this location in tears because never ever in my life have I been this dismissed and made to feel so unheard. I booked an appointment with this sterling location (my first time at this location) and as I usually do, I booked through the app and specifically filtered for female therapists. The therapists name I booked is Baha. As you can tell, that’s a gender ambiguous name especially being a foreign name. I got there, checked in and when the therapist came to get me and I realized it was a man, i politely said to him “... read more

Rima kc 

on Google

5 months ago

I would like to express my dissatisfaction with the recent experience I had. I had scheduled an appointment for a facial massage; however, what I received was far from my expectations. The treatment involved the application of 3 to 4 different creams on my face, without any actual massage or facial treatment. The technician primarily focused on applying and removing these creams, with minimal attention given to my facial area. Although my arms were massaged, this was not the service I intended to receive, as my appointment w... read more

William Hart 

on Google

6 months ago

Avoid the Membership – Poor Customer Service! I would strongly advise against signing up for a membership at Massage Envy in Sterling, VA. While they’re more than happy to take your money, their customer service is severely lacking. They will cancel your appointment last minute without issue, but if you need to reschedule—say, because your child is sick—you’ll lose your points. Trying to get someone on the phone is a nightmare. It took them three days to return my call, which is completely unacceptable for a service-based bu... read more