Mass. Eye and Ear, Longwood

Jake M 

on Google

a month ago

Had my appointment screwed up by the same admin two separate times which wasted so much time and money of mine. I asked for a contact appointment, and was given an eyeglass appointment and had to wait an hour to have the doctor squeeze me in. Have had to wait multiple hours for multiple appointments just to see the doctor. Avoid at all costs, patient care and satisfaction is clearly very low on their priority list. 

shinya tokifuji 

on Google

3 months ago

Doctors are good, but the assistants are irresponsible. When I made my appointment later than proposed, assistant did not even check whether it was medically ok. When I checked with them whether it is medically ok again after she just updated the schedule without checking, she did not even check with doctor saying “I can’t tell because I am not a doctor”. I think it is their duty to check with the doctor before confirming appointment updates, as they are working at a medical institution. AI would so better. 

Mark Glasser 

on Google

4 months ago

Terrible on the phone. I spoke to 3 persons on the phone. The last was a nightmare in the Cornea department. She refused to give her name, refused to escalate the call to a manager, berated me for asking her if she knew what escalate means, and this asian sounding woman hung up on me. I spoke to an intern who was nice at the main number and Chantelle in the cornea department who was especially helpful and intelligent. Chantelle told me she had my fax from my doctor with the requisite referral, The person today told me she di... read more