Mass. Eye and Ear, Longwood

Mark Glasser 

on Google

a week ago

Terrible on the phone. I spoke to 3 persons on the phone. The last was a nightmare in the Cornea department. She refused to give her name, refused to escalate the call to a manager, berated me for asking her if she knew what escalate means, and this asian sounding woman hung up on me. I spoke to an intern who was nice at the main number and Chantelle in the cornea department who was especially helpful and intelligent. Chantelle told me she had my fax from my doctor with the requisite referral, The person today told me she di... read more

Steve Di Giacomo 

on Google

6 months ago

My Audiology and ENT appointments are often cascaded this way I reduce the number of trips to the city (I live 25 miles away). The staff is very good at setting these cascading appointments up and the services are punctual. The testing and follow up discussions are professional, informative and upbeat! Diagnoses are complete detailed and resolution (surgery and/or devices etc) is always professionally delivered. Couldn't be happier! 

B C 

on Google

9 months ago

I've had great experiences with the eye doctors but a 10 minute appointment here usually takes 1-2 hours. They're critically understaffed and over scheduled. Arrived 20 minutes early, ended up waiting another 2 hours all for 5 minutes of tests, and 5 minutes with the doctor. They were so far behind that there wasn't anyone left at reception to check me out. 2 stars for good care when I finally get it, but after 3 times with the same experience I know that I'll be wasting an entire afternoon for my yearly follow ups.