Mary Soule Geidner, LICSW

Carly R. 

on Birdeye

2 months ago

I brought my daughter in with a high fever, lots of tests were ordered and completed. We left at 9:50 am. A prescription for an antibiotic was ordered and instead of having it filled in Ada, they sent it to Moorhead. I was given the run around at every call, told I’d be called back and ended up calling after over an hour, only to be met with no compassion or apologies for their mess up. I finally got the prescription filled 5 hours later. I still have yet to hear back on the results of the x-ray and other labs. This right he... read more

Danforth S. 

on Birdeye

2 years ago

Drs Rocha, Wolbrink, PA Caldwell, don't tell you whats going on, give you dangerous medication for benign arrhythmia and some of nursing staff really sucks. Sent complaint to nursing board about abusive nurse never heard back. Changed care to St Luke's, smart move. 

Andrea S. 

on Birdeye

2 years ago

The clinic is amazing. I love my doctor. But since Darin (the pharmacist) left to another Essentia pharmacy, the pharmacy is AWFUL! I’m about to have my scripts sent somewhere else. It has been a complete sh*t show. Also 2 of the pharm techs left also because Darin is gone. He was a HUGE HUGE loss to the clinic. He’d been there for years and was amazing. Knew all his patients. And would go above and beyond for any one of them.  

April P. 

on Birdeye

4 years ago

I am so incredibly disappointed with Essentia Health and how they handle their patients inquiries. I had a dispute with a diagnosis I received that they 'investigated' - and all I received was a letter that basically said they found that my care was appropriate, even though their OWN specialist that I was sent to disagreed. My biggest issue though was how they handled my inquiry. After receiving the letter I called and emailed to receive clarification on what research they did or to see if they contacted the specialist who t... read more

Renee W. 

on Birdeye

4 years ago

Trying to communicate with anyone was a nightmare. I had to repeat my phone number on several occasions to many people, not sure why it wasnt put into the system from the start. Call backs never happened and when I tried to contact them it took forever and then I would be transferred from one department to the next. I would give a one star for communication! Whoever is in charge with the front end of this business needs to step up their game. On the other hand I would give the actual nurses, surgeons, and Dr a 5 star. They ... read more

j j. 

on Birdeye

4 years ago

I have always gone to Essentia (St. Mary's/Duluth Clinic) and I have watched it change over many years. They seem more worried about the money than the actual health of patients. Very difficult to contact an actual person when calling. Twice now in this last year I have been billed FOUR CoPays for one doctor appointment! REALLY???? My CoPays add up to more than the actual doctor bill. They refuse to resubmit new codes to insurance company saying this is how it's billed. I have never heard of paying FOUR CoPays when going in ... read more

barry l. 

on Birdeye

5 years ago

Did a sleep study through the London rd location. I understand that they are not at full capacity with COVID 19 now but I’ve called at least 6 times for my results and every time I call the nurse is not available and she has to call me back. I have a job also that I need to do so I have missed calls from them as well. Hard to believe that I call that many times and there isn’t someone available to give me the results. I ran into the same problem setting up the sleep study so I have now become frustrated with the situation. ... read more

Mary L. 

on Birdeye

6 years ago

My husband, Gary, was recently discharged 4-26-2019, from St.Marys Hospital, 6th floor cardiac care, east side. (there were 2 other beds in his room) He had a heart attack & a stent was placed. The staff was great. However, I had to sit up in a chair beside his bed thru out the stay as there was not enuf places to lie down & rest. I had no sleep for 3 days. There used to b rollaway recliners that we’re brought in the patients rooms for a family member to use, what happened to these? Our room wasn’t cleaned and the trash wasn... read more