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5374 Cox-Smith Rd, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:50 a.m. to 4:30 p.m. | |
| Wed | 07:50 a.m. to 4:30 p.m. | |
| Thu | 07:50 a.m. to 4:30 p.m. | |
| Fri | 07:50 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Attention all retirees!!@ Years of quality dental care. Once I retired from the USAF and GM, MM dental dropped me. Both owners are Navy veterans and to date refused me, USAF retired. It's their practice. Shame on MM dental for not serving those who served their country!!! John Seigal USAF & GM manager retired
Great dental practice! They are friendly, thorough, and don't try to push unnecessary procedures or expensive products on you.
Fantastic dentist that actually has your best interests in mind.
The front desk receptionist, Sue, is rude and not helpful. Im not sure how she still has a job. This is not a single occurrence and has been a reoccurring problem. She did not work to resolve scheduling an appointment and had misinformation when I called. Dr Martinez and the hygienist provided excellent service, however, due to the receptionist being so unhelpful on multiple occasions I would rather go somewhere that has better customer service.
I am disappointed with the lack of responsibility demonstrated by the front desk staff. There was a clear task that should have been handled by Sue due to the error submitted on the claim, but she denied the responsibility and chose to shift the responsibility onto the customer. Reliable and attentive front desk service is essential, and unfortunately, that standard was not met during my experience. I hope proper training or accountability measures are put in place to prevent this from happening again.
Martinez & Martinez Family Dental Care has a 4.5 star rating with 111 reviews.
Martinez & Martinez Family Dental Care is closed now. It will open on Tuesday at 7:50 a.m.
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