Mark Ou United Medical

Tina 

on Google

a week ago

Great Doctors, but Extremely Disappointing Front Desk Service! The doctors at this clinic are excellent, professional, and patient, and I truly appreciate the care they provide. Unfortunately, my experience with the front desk receptionist today was extremely disappointing and unprofessional. When I checked in, the receptionist told me my copay was $25, so I paid $25 in cash. A little while later, the receptionist told me that the copay was actually $35. I agreed and handed her an additional $20 bill. She then gave me $5 in... read more

曹东奇 

on Google

a month ago

Very disappointing experience. I had a 3:30 PM appointment and waited until around 4:40 PM without receiving any update or explanation. When I finally went to the front desk to ask about the delay, the receptionist was extremely impatient and rude. Instead of apologizing or explaining why the appointment was taking so long, she told me that it was because we arrived too early. That response was completely inappropriate. Arriving early does not explain why a 3:30 PM appointment was still not being addressed more than an hour ... read more

Peter Lim 

on Google

a year ago

Dr Rainbow Chung-Ou is awesome. Definitely helps that her office is very close to my house and that she's very helpful with consultation by phone as another option. I've had anywhere from skin problems to sinus infection to flu and she always knows how to get me back to feeling better again! 

Cheng Jennie 

on Google

2 years ago

Dr.Rainbow Chung Ou has very good service and was very patient, very friendly. Her front receptionist was NOT. Her name is Heather. I called nicely to make an appointment, but she gave me an attitude I was an unpaid balance from their chino office which I was shocked. Called chino office to ask about it, but they said no I don’t, everything has been cleared. Called this location back, she questioned me 3x if I paid or not. I told her nicely that chino office said everything is cleared, I actually don’t owe them anything ther... read more