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Marco Promos
- Consumer Services
- Harrisburg, PA
About this business
Your #1 Source for Promotional Products & Meeting Supplies with your printed logo. For over 50 years, thousands of organizations have trusted us with their promotional product needs, and with good reason. They get more for their money ...and you can too! Your order will be personally handled from start to finish by promotional products experts to guarantee your 100% satisfaction. You are also guaranteed the lowest total cost on your order. If you find a lower list price from any competitor, we will match it PLUS you'll get a... read more
Location details
2640 Commerce Dr, Harrisburg, PA, 17110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was my first order with Marco Promos. The site and their instructional video on converting images, claim they convert images but the Promotion Specialist (PS) I was assigned to never offered this option. I had to call & speak w/a different PS to get assistance. I had already sent an updated image to my assigned PS but was still charged for having their Graphics Team take care of it. I do not know if they did updates to my file & did not take the time to see after the headache I went through to get that initial step done... read more
Business response:
<p>We have had a conversation with the customer regarding her order. There were several touchpoints that were not followed through to their entirety...which allowed our customer to feel that we were not following through on our promise to deliver on time. </p><p>We are using these failed touchpoints as training opportunities so that our team continues to provide the service MARCO has been known for and prides ourselves on for the last 60 years. Due to these errors, we will be refunding our customer in full for her order. </p... read more
19 years of events and I have never had such a fail from a company as this order. I ordered thousands of ribbons with special designs (added cost) for an event on 10/25. I placed my order and paid in Sept. with a customer service rep who acknowledged my "in-hand" drop dead date of 10/14. After I had to contact MP to understand where my order was - I was told there was a delay in production. Then once that was resolved I'd be overnighted my ribbons. NOPE - sure enough they sent them Ground UPS and now my ribbon order for my e... read more
Business response:
Jenna thank you for your message. I completely understand your frustration. For the past 58+ years, we have prided ourselves on providing an Exceptional Customer Experience. I am terribly sorry that we failed you with your order. There are no excuses, this was a service failure on our part. All team members involved have been coached and errors like this will not happen again. You have been refunded in full for your order. We hope that you will give us another try as this is not at all our standard way of doing business. Tha... read more
19 years of events and I have never had such a fail from a company as this order. I ordered thousands of ribbons with special designs (added cost) for an event on 10/25. I placed my order and paid in Sept. with a customer service rep who acknowledged my "in-hand" drop dead date of 10/14. After I had to contact MP to understand where my order was - I was told there was a delay in production. Then once that was resolved I'd be overnighted my ribbons. NOPE - sure enough they sent them Ground UPS and now my ribbon order for my e... read more
Business response:
Jenna thank you for your message. I completely understand your frustration. For the past 58+ years, we have prided ourselves on providing an Exceptional Customer Experience. I am terribly sorry that we failed you with your order. There are no excuses, this was a service failure on our part. All team members involved have been coached and errors like this will not happen again. You have been refunded in full for your order. We hope that you will give us another try as this is not at all our standard way of doing business. Tha... read more
19 years of events and I have never had such a fail from a company as this order. I ordered thousands of ribbons with special designs (added cost) for an event on 10/25. I placed my order and paid in Sept. with a customer service rep who acknowledged my "in-hand" drop dead date of 10/14. After I had to contact MP to understand where my order was - I was told there was a delay in production. Then once that was resolved I'd be overnighted my ribbons. NOPE - sure enough they sent them Ground UPS and now my ribbon order for my e... read more
Business response:
Jenna thank you for your message. I completely understand your frustration. For the past 58+ years, we have prided ourselves on providing an Exceptional Customer Experience. I am terribly sorry that we failed you with your order. There are no excuses, this was a service failure on our part. All team members involved have been coached and errors like this will not happen again. You have been refunded in full for your order. We hope that you will give us another try as this is not at all our standard way of doing business. Tha... read more
I have ordered twice from them. I called yesterday to order again. The customer service was bad previously, now I was just begging the person to assist me. After multiple lackluster responses, I gave up and called a local company.
If your business is outside of the USA then don't use Marco Promos in my opinion. They asked me to pay for umbrellas and polo shirts by bank transfer and when that didn't happen fast enough would not release the goods until I paid again by Visa. My bank later assured me the bank transfer went through, Marco Promos denied receiving the money and refused to help find out what happened and did not reply to emails. The products weren't bad but the service is poor. A sign of a good business is what they do when something goes wro... read more
Great customer service with fast shipping on quality products. We have ordered a variety of promotional products for our business and the turn around time is remarkable. Marco Promos has the best prices. We will continue to purchase from this company.
Business response:
Thank you very much for the kind comments Pam! MARCO prides ourselves on providing Exceptional Customer Service over the past 55+ years! It is so great hearing from you! Enjoy your products! We look forward to working with you in the future!
Not only did MarcoPromos make unauthorized charges on my UPS account, billing me for their own product procurement, the hand sanitizers I received were not properly sealed and nearly all opened in transit, resulting in me paying $1500 for bags of goop. Fraudulent, opportunistic business practices and poor quality goods.
the company is the worst I have ever dealt with I have a few reasons why 1. the company right next door to us fired their COO because this company provided crappy samples 2. they have the worst service reps I tried getting samples and the company said they will process them for me then the next day I get a message from another rep saying that too many orders have come from your address when only the person who got fired has order samples 3. they accused me and the other companies in our complex for trying to fraud them out o... read more
Business response:
Thank you for your response. I am sorry that you had this experience. As a business to business company, we provide complimentary samples to our customers and prospective customers to assist in evaluating the quality of our custom promotional products. Due to the cost of doing business and our desire to keep prices low for our customers, we reserve the right to decline questionable/non-business sample requests and to limit the number of samples to 5. We are sorry that we were unable to send you additional free samples. Pleas... read more
Frequently asked questions about Marco Promos
How is Marco Promos rated?
Marco Promos has a 4.2 star rating with 239 reviews.
When is Marco Promos open?
Marco Promos is closed now. It will open tomorrow at 8:00 a.m.
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