Manhattan Home Design

Paul F. 

on Birdeye

a month ago

No stars. This review is for the chair that this one has replaced, the Eames Lounge Chair. I am upset because the warranty was not honored. The chair was fine until, through no fault of my own, the back portion broke. It has been broken for months sitting in my living room. Ben in Consumer Services said he would replace the bracket. After many communications on my part, he did not send the correct replacement. Eventually communication stopped, therefore, I cannot recommend dealing with this company. 

Brooke M. 

on Birdeye

a year ago

FRAUD! DO NOT BUY FROM THIS BUSINESS. This business is committing fraud. We have reported it to the bank. We purchased a bed frame in August 2020 and at first received very limited communication, and no bed by December (though the expected wait time was 6-8 weeks from purchase - for an item labeled “in stock” on the site). After multiple calls and emails, we finally got through to someone and requested to cancel our order and be refunded. They promised that would be no problem. Unfortunately, we still have no refund. W... read more

Jennifer Kavanaugh Spooner 

on Facebook

3 years ago

Beyond horrible customer service. I received a beautiful chair and ottoman that smelled like mildew. I’m highly allergic to mold and mildew so I contacted them about returning the chair and ottoman. This entire process has been slow and met with resistance the entire way. They said they could not exchange the chair because all of the others would be the same. They also said that they are certain there’s no mildew and are acting like they are doing me a favor by agreeing to waive the 25% restocking fee and giving a refund. Bu... read more

Deann A. 

on Birdeye

4 years ago

Excellent value, comfortable, easy to assemble. Their staff is very knowledgeable! I gave them a call and they answered all my questions. I placed the order directly from the phone. 

Addison R. 

on Birdeye

4 years ago

I have been having had these two chairs for a while and it's time to review them. They look exactly how I wanted and they are very comfortable. My guests always asked me where I got them and really like them. Happy customer. 

Noel B. 

on Birdeye

4 years ago

This was our 2nd purchase from this website. Both the time we received the order in time and we are satisfied with the quality. 

Jo K. 

on Birdeye

4 years ago

Great experience considering it's the first time I've bought furniture online. I really liked not having to wait weeks for delivery and I can tell the quality is something else. It was very well packed and with minimal assembly. 

Elroy N. 

on Birdeye

4 years ago

Reasonable prices and excellent customer service. Great experience overall. 

Mozella G. 

on Birdeye

4 years ago

I recently went to the NYC showroom. When you come in you're not pushed to get something but rather get a laid-back sales approach and insight on what would match with your decor. Which is great for me. I placed an order yesterday.