Mandalay Bay Resort & Casino

Pedro and Carol D 

on BBB

6 months ago

Hello, my name is Pedro ******* I just had a recent stay at Mandalay Bay resort from September 2 through the 6th 2024, I stayed in room *****, I had visited your pool which was very nice, however my experience was not very good, I had made a room charge of $270.94 and gave the lady who waited on me a tip of $30.00, I guess that was not good enough for her so she duplicated my reciept and forged my name and gave herself a bigger tip very unacceptable here is a copy of said reciepts and my original signature it is plan to see ... read more

Stefanie S 

on BBB

7 months ago

I have been a guest at Mandalay Bay a few times. I had a horrible experience during my stay in September 2022. After an enjoyable yet exhausting day, I returned to my room and noticed water flowing from a large area of the ceiling. Some of my personal items and clothing were soaked. I immediately contacted the front desk to address the issue with management. Security arrived at my room 30 minutes later and explained there was a broken water pipe which also caused damaged to several floors above. Management allowed me to spen... read more

Nick M 

on BBB

7 months ago

We recently stayed at Mandalay Bay Casino, expecting luxury but found significant disappointment. While the hotel looked impressive, service quickly soured our experience. The room lacked basic amenities, and the only fridge was a bar fridge that charged $50 just for opening it, plus $15 for each reopening, regardless of use. This felt exploitative, especially when we needed to store medication. The lack of complimentary amenities like coffee, common even in budget hotels, was frustrating. Everything seemed to have an extra ... read more

Tim F 

on BBB

7 months ago

We took a large family to stay there and had a lot of bad experiences and management did not take us seriously, maybe people try to to take advantage of places but I would not recommend staying there , we had grandparents there in there 80’s and young people there in there 20’s The inconvenience of what we found in our room and had to move and some of our party not getting there room to late in the night and after management did a investigation nothing was done, Not a fun family vacation at MandalayBay Las Vegas 

Liz T 

on BBB

10 months ago

The worst hotel experience I have ever had. We arrived at 5 pm and we're told our room was not ready. They were supposed to text us when we could get a room key. We were never texted. At 6 pm we returned to desk. Nobody there knew anything about texting us. They found us a room. Having to use the QR code in the room was ridiculous! Do not stay at this hotel. 

Dani D 

on BBB

a year ago

The traffic personnel at the Mandalay Bay Convention Center yelled at us while waiting to pick up my disabled father in the designated pick-up area. Everyone was being directed to pick up here, even ADA. We informed her we were waiting for my father who is medically diagnosed. After he arrived at the car, she yelled claiming that he’s “not even handicap” and even hit the back of our car! She went around yelling to the other traffic directors and pointing at our car. The discrimination, derogatory behavior, & misjudgment was ... read more

Marilyn U 

on BBB

a year ago

I went to watch the Michael Jackson show and one of the employees was rude told me why I was recording and why I was with a group which I was not I was solo. The security manager and assistant manager were rude and kicked me out due to the manager stating I was being rude when I wanted to leave a review of my experience and I was not able to. Horrible experience at the mandalay bay! 

John W 

on BBB

a year ago

Stayed at the Mandalay Bay for a convention. Check-in was at 3pm but did not get my room until 5pm. Water was shut off in the room several times during one of the nights. Asked for late check-out (2 hours to account for the fact they were two hours late to check-in), and they wanted to charge extra for that. Overall, definitely not a well run hotel. Staff was rude and abrupt. Highly recommend avoiding this place - everything was way overpriced as well. 

Mark F 

on BBB

a year ago

I stayed here back in 2003 and loved it, but time has taken it's toll here and I will NEVER go back! I could not believe when I walked into my room and there was a mini-bar on a cabinet below the tv. It had a plaque on it that said it was 'pressurized' and that removal of any item would be automatically be charged to your room, but there were NO PRICES POSTED! It only got worse when I opened the refrigerator and saw the same plaque, along with an additional warning that 'placing any item into the refrigerator would result in... read more