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Malzeard Road Medical Centre
- Healthcare
- Luton, Luton
About this business
Location details
2A Malzeard Rd, Luton, Luton, LU3 1BD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:30 p.m. | |
| Tue | 9:00 a.m. to 6:30 p.m. | |
| Wed | 9:00 a.m. to 1:00 p.m. | |
| Thu | 9:00 a.m. to 6:30 p.m. | |
| Fri | 9:00 a.m. to 6:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve moved to luton recently and registered at Malzard road and everytime I’ve visited/called the GP for myself and my family, i have left felt really frustrated and appalled by how they firstly talk. There’s no hello how are you- basic customer service and their tone of voice is just rude. I called for my dad and needed an interpreter as no one was available to take him, I asked for an interpreter and the reception staff said they don’t have that facility. Erm sorry but how is that convenient in anyway. Secondly I was also ... read more
The rudest receptionists I have ever come across in a GP surgery, I don’t understand why they think it is acceptable to talk to people the way they do. I don’t mind the new online appointment system but would prefer for it to be available 24/7 rather than just 8am.
Very sweet and helpfull receptionist Very polite and efficient
Worst gp in Luton you could be dying they wouldn’t answer the phone . I’ve called 2 times today both times been the first person in the queue and 15 minutes no answer the first call and now again 18 minutes without an answer . Also filled a form online and left my contact number earlier on in the day still no call back thanks . Joke.
I can’t believe the new online triage system it hardly works and then to receive a message from malzeard medical centre to say the wrong form was filled when it says the existing condition. And new condition tabs are unavailable at this moment. Surely there is a better way to manage this than this silly online triage system. I am an educated lady using this and it’s irritating me I can’t imagine the elderly and other people with disabilities! I never get an appointment and the gp ends up calling at ridiculous hours last time... read more
Frequently asked questions about Malzeard Road Medical Centre
How is Malzeard Road Medical Centre rated?
Malzeard Road Medical Centre has a 2.4 star rating with 124 reviews.
When is Malzeard Road Medical Centre open?
Malzeard Road Medical Centre is open now. It will close at 6:30 p.m.
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