Malloy Ford of Winchester

Helen M 

on BBB

9 months ago

The entire staff was rude and disrespectful. They were sexist and tried to intimate me to leave. They lied about the issue that the car was displaying and tried to gaslight me and brush the issue off. They also admitted to selling me a faulty car (busted catalytic converter) and had photo evidence, but didn't mention it until I went to the general manager. Then they proceeded to disregard my solid evidence provided by a different company. They even tried to send me away to a different company (that was completely unrelated t... read more

Brooke D 

on BBB

a year ago

I am 37 weeks pregnant and have been treated SO bad by Winchester Fors staff, especially by the men. We had a reimbursement that Maddie PROMISED she would get back to us. A month goes by without her calling, making me drive up 3x, calling 6x with her still saying she is working on it… well she just wasn’t working on anything at all. Then when I call Maddie, the supervisor gets on the phone and this man has the ORDACITY (not audacity, ordacity) to scold me, tell me “yeah you got the wrong information but whatever”. I mean thi... read more

unknown u 

on BBB

a year ago

Terrible customer service. sold me a vehicle i ended up having to take back and they gave me no money back!! 

Kelly C 

on BBB

2 years ago

I purchased a 2010 ****Wrangler from Malloy Ford in Charlottesville. It has an inspection sticker of 10/23. I am surprised it has passed. You cannot see out of the back window and the rear view mirror is damaged. I bought it on 11/17/22 and on 11/23/22 I turned it into the shop (was unable to travel for Thanksgiving). After over a week with the vehicle they returned it to me after they had fixed over $1400 in damages. They are not responding to my many inquires and I have reported them to the BBB. I paid over $13,000 for a v... read more

keith c 

on BBB

2 years ago

I purchased a used vehicle on a condition that I have my mechanic look it over. Was told that's fine and the mechanic could evaluate the car (per the service manage). I was told it was a lemon and would need a new transmission. Ford said no issues we can do that we'll sell you a warranty and fix it ourselves. Took two weeks for the paperwork to process now I am told it is not valid and there is no transmission unless the transmission breaks fully or gives out. Since then I have codes engine lights a car that's been parked mo... read more

Rebecca K 

on BBB

2 years ago

I bought a 2017 Kia Sportage in the middle of January 2022 and 3 months later I turned on the AC because it was very hot out and it did not work. Malloy refuses to fix it and says a Kia dealer needs to and it is out of my own pocket. I even purchased the extended warranty and Kia of course will not cover it. The total cost is $1200.00. I only had this vehicle for 3 months. Malloy should make it right and have it fixed at their cost. I will not buy another vehicle from them and I am telling everyone I know my expierence. It i... read more

Rebecca K. 

on BBB

2 years ago

I bought a 2017 Kia Sportage in the middle of January 2022 and 3 months later I turned on the AC because it was very hot out and it did not work. Malloy refuses to fix it and says a Kia dealer needs to and it is out of my own pocket. I even purchased the extended warranty and Kia of course will not cover it. The total cost is $1200.00. I only had this vehicle for 3 months. Malloy should make it right and have it fixed at their cost. I will not buy another vehicle from them and I am telling everyone I know my expierence. It i... read more

Nicholas D. 

on Birdeye

2 years ago

From start to finish, my experience with Malloy Ford of Winchester has been an absolute nightmare. When I arrived I discovered that the mileage on the Ford Fiesta was almost 50,000 miles higher than advertised. The salesmen swore up and down that the car was in perfect mechanical shape because Ford has "strict standards and requirements" before they place any used car on their lot. I was promised over and over again that the dealer's service bay looked at the car tip to tail and it had no mechanical issues. I was also told t... read more

Cheri S 

on BBB

3 years ago

I bought a Honda Accord in November 2021 from them. Several things were wrong., The Backup camera wasn't working. I was promised they would replace it with in the month. It's been 6.5 months now and Not one person from the company has called me with information on it. Every time I have called I keep getting a reply of "Next week". Typical Used car salesman". stuff. Some minor stuff but still annoying is the fact that on the day I bought it (Used) it was raining and didn't see until the sun came out was the fact the paint job... read more