Madsen Mechanical Inc

Dave Vanders 

on Google

3 weeks ago

My wife and I stopped in at Madsen's to look into getting a major bathroom remodel. It was a strange experience. We walked in to an empty store. We walked around for several minutes before seeing a staff member. Someone finally came out and we explained what we wanted help with. He said he would get someone to help us. I guess his job was just to find sale staff for customers. The salesman was decidedly disinterested in helping us. He showed us one sample and had to be repeatedly prompted to show us a second option. I feel l... read more

Helen Walker 

on Google

5 months ago

I just witnessed their van cutting off other vehicles, weaving in and out, and way exceeding the speed limit on 95 and the Commodore Barry Bridge. 

Eleanor Schmitt 

on Google

6 months ago

I’m very disappointed with the service I received from Madsen and the technician, Vincent. He was rude, rushed through the job, and wouldn’t take a moment to answer a few simple questions I had—even after I left a voicemail. I’ve been a loyal Madsen customer for three years and have never had an issue until now. I truly hope to hear back from the company about this. Customer service was a 1/10 this time. Technicians should be open to communication and willing to take a few extra minutes to listen to a customer’s needs—I only... read more

Edward Hainesworth 

on Google

6 months ago

I’m very disappointed with the service I received from Madsen and the technician, Vincent. He was rude, rushed through the job, and wouldn’t take a moment to answer a few simple questions I had—even after I left a voicemail. I’ve been a loyal Madsen customer for three years and have never had an issue until now. I truly hope to hear back from the company about this. Customer service was a 1/10 this time. Technicians should be open to communication and willing to take a few extra minutes to listen to a customer’s needs—I only... read more

Maria Lerman 

on Google

7 months ago

One of their plumbers came to look at a wall mounted plate which held the faucet in my bathtub wall; the faucet itself had broken off. He said he didn’t know the brand of the wall unit so he’d go back and find a similar one; he’d call me the next day; I was charged $128. Two weeks later, not having heard, I called them; they were still searching. One week after that, I called again—they were still waiting. I told the Services operator I’d look for another plumber if I didn’t hear from them. Her response was ‘I’m Ok with that... read more