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Mademoiselle
- Bridal
- Westfield, NJ
About this business
Mademoiselle is New Jerseys premiere special occasion dress store. We sell dresses for all ages and for all levels of celebration.
Location details
107 E Broad St, Westfield, NJ, 07090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
TERRIFIC EXPERIENCE! – My granddaughter had a maid of honor dress custom-made in Millburn. The dress and workmanship were horrible. On Tuesday my granddaughter and I took the dress to Mademoiselle. Mitchell helped us pick out a gorgeous dress that they customized in two days. His warmth and professionalism put a smile back on our faces. Chloe will look gorgeous at the wedding on Sunday.
DOES NOT KNOW HOW TO MEASURE!!!!! – Please do not go to Mademoiselle for any occasion. The owner (Mitchell) was rude to work with and has a huge chip on his shoulder, not to mention the fact that he doesn't know how to use a tape measure!! I was measured for a bridesmaid dress in september, and just recently picked it up. Upon picking up my dress I was told by Mitchell that I owed $25 extra dollars because he had to order a size 18. I was pissed!!!!! I am not a small girl, but I also know I am not a size 18 dress. He then we... read more
Business response:
Anyone who knows me and my business can tell what's going on here. You're damned if you do... This person measured a solid 18 in all proportions of her body. She may not want to hear it from me or pay the additional. I always say numbers don't lie. I don't need her bad language or attitude. Grow up. She's creating an unfair portrait of this business and review sites don't work when it's a dartboard of deception.
HORRIFIC – Well I had the horrific experience of meeting the owner at this establishment. I was looking at bridesmaid dresses with my best friend for her wedding. He proceeded to follow us around and take dresses out of our hands saying that they were not available for purchase. Note to owner take down the dresses that are out of season and not available. While this is not that big of deal please read on.... I began to try on the few dresses that were in season and available and when I came out of the dressing room in the fi... read more
Business response:
I?ve been in retail 28 years and have NEVER had a customer feel the way this person felt. My associates and I are cautious as to how our gowns are handled. If she was so tight in a gown she should have known not to put it on. Stock sizes are 12's. She claims she's a 4. She should call me herself if she feels wronged. I?m confident that any customer who has been to my store knows I am very reasonable. Reviews are important to my business - it shows on the many positive ones.
Wonderful wonderful experience – This has been the second time the three ladies of my household have returned to this magnificent store and received the most professional treatment in this industry! My two daughters got fitted with their totally stunning dresses and shoes to match and my wife had her outfit picked out exclusively by Mitchell with amazing results. The detail in color, coordination, style and fit made these three women look AWESOME! Mitchell was a TRUE businessman in EVERY detail. Mitchell treated us with the ... read more
A GREAT SHOPPING EXPERIENCE – The wedding went great and the compliments on the bride and bridesmaid's dresses were amazing. The alterations were more than perfect and at a very reasonable cost. The bride looked beautiful. Thanks to Mitchell and his good taste the bridesmaid's dresses couldn't be nicer. The style, the fit, the color, the perfectly matched shoes were just the thing to round out this very special day. Mitchell treated us like family and we want him to know that we appreciated his patience, his input and the ti... read more
Excellent Customer Service and Quality Products – I'm a repeat Mademoiselle customer. In 2004, I selected to use Mademoiselle for my bridesmaid and maid of honor dresses. When my sister got engage in 2009, I knew she must use Mademoiselle for her gown and the bridesmaid dresses. Therefore, we scheduled an appointment to meet with the store owner Mitchell. He was extremelly helpful and accomodating. He provided excellent insights to my sister in her gown selection. We worked closely together in selecting bridemaid dresses tha... read more
Bad Attitude and Uncompromising Service – I went into Mademoiselle for alterations on my wedding dress and was greeted by the charming Mitchell. At first things were great. The alterations went well if not for a little expensive. Together, Mitchell and I picked out a pair of 'Dyeables' shoes that were available in the store. However, not in my size. An order was placed for these shoes but were not yet purchased. He charges for the dye...which at any other bridal/dress boutique that I've since checked...the price to dye is co... read more
Business response:
My policy is that when you special order an item, it's yours which is stated on YOUR SIGNED receipt. Your note said you had a horrible experience because I wouldn't let you abuse my policy. Your letter makes one believe that you weren't committed to the shoes that you PROOFED and FIT- which made them ready for dyeing-which I did! WHO THINKS DYED SHOES ARE RETURNABLE? I'm in retail 28yrs & it's about commitment, respect, & trust. You have my blessing on a long life filled with that.
amazing service – Mitchell is really a wonderful, attentive salesman/owner. REally great service--knows what he's talking about.
Business response:
Hi am Ferguson, I appreciate your kind comment. It's customers such as yourself, that make my job a pleasure. Thank You
RIPPED OFF – the sales guy (owner) is helpful...in taking your money. my daughter ordered a jovani dress from a catalog and when it came, the color was off, the material was cheap and the workmanship was shoddy. the owner would not refund her $450 she paid for a jovani dress. (by the way, i tried contacting jovani in ny, no response. thats the last time we order anything from them too!!) $450 for a dress she could not wear. she wound up paying for another dress she bought online which was absolutely beautiful. i think mademo... read more
Business response:
Mademoiselle takes these comments very seriously. I have been selling Jovani for the better part of eighteen(18) years and have never had a quality issue. There are absolutely no knockoffs of any kind in my store. We are authorized retailers of every quality manufacturer we represent.
Frequently asked questions about Mademoiselle
How is Mademoiselle rated?
Mademoiselle has a 4.2 star rating with 22 reviews.
When is Mademoiselle open?
Mademoiselle is closed now. It will open on Monday at 9:00 a.m.
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