MAC Cosmetics

Ruth Green 

on Google

9 months ago

I went to this MAC at Westfarms mall last night. There were four employees and only 2 customers inside and they were together. No one came over to offer assistance or ask if I had questions. I took a mascara to the cash register and was completely ignored. According to a picture posted in another review, it looks like it was the manager standing there. She continued doing whatever she was doing and didn't say a word to me. I put the mascara back and left. I had my 13 y.o. with me and told her do not spend money where you're ... read more

Haylie Wawrzonek 

on Google

a year ago

The ladies and gentlemen who work here are very polite and understanding! I called to have lipstick shipped to me in MA because we don’t have a MAC store and online was sold out. Everyone was super pleasant that I spoke to, took my information and sent out my package asap. I ordered July 3rd and I got it today, July 9th due to the weekend and holiday! I will always come to this store or call from now on for my products. 

Autumn P 

on Google

a year ago

I placed an order over the phone for a limited edition product that was sold out on online retailers. The employee that took my call was super polite and I literally received the package the next day. Might I add, the packaging was personal and beautiful!! Definitely visiting this location in person one day <3 

Maryann Isham 

on Google

a year ago

I called before I drove 45 mins to get foundation and they told me they closed at 6. I get there at 5:10 and they are "closed for inventory" literally the worst customer service. I have my pro card and usually order online so I don't have to drive but with renewing my card and running out of foundation this was my only option. So frustrating with the lack of communication.... That is WHY I called to prevent this. I can't imagine how "regular" customers are treated. Be better!!