Lufkin Ford

Pamela C 

on BBB

a month ago

We have been doing business with them since they were ** ***** ***** When things changed to lufkin Ford it's like they forgot customer **********************. There were two people we dealt with who were wonderful. One no longer works there. She was the heart and soul of the business. The owners wife doesn't even know anything about the business. We had waited three weeks for paperwork that should have only taken two or three days. You are always passed from one person to another because no one knows anything. Very disappoin... read more

Kristen R 

on BBB

5 months ago

Worst company ever. They wouldnt fix my vehicle that has a wiring issue and would not turn on. Car is brand new and still under warranty. Had to have it towed 3 hours away to get it looked at. They do not help with anything and just beat around the **** so that you can pay for it out of pocket and not use your warranty. This is the second **** I have had that they do not stand up to their warranty contracts and not wanting to fix a car. Even when they have recalls they still say that there is nothing wrong with it. Do not re... read more

Barbara C 

on BBB

5 months ago

Lead Service Advisor not clearly aware of services done to one's auto. After fixing water pump, which car was brought in for we were told that our air condition was not cooling but that it had noting to do with what they had serviced. Service Advisor told us it was the compressor and to take it to where we wanted but do not let them tell us it was anything other than the compressor because it had been doing this for years. Upon returning home we took our auto in for service giving them the info we were given verbal and writt... read more

Casey D 

on BBB

6 months ago

Avoid this "business" at all costs. My wife called during the week to reassure the price over the phone due to there being a mismatch between Autotrader and their website. After a 2.5-hour drive, ******* tried to give us the Autotrader price instead of the Website price in which we told him that was not our original quoted price. He said okay and wrote the number down in agreement. Once he went and got his boss, everything changed from there on out and they started going with the higher price after learning we wouldn't be fi... read more

CJ M 

on BBB

7 months ago

I'm only giving a one star because I have to.....I bought a 2014 **** Explorer Sport less than 2 years ago. Had a couple of things that they repaired, and it took several months for the parts to come in. Only had a few month after before it went into the shop for a $3000 unexpected repair, this was after a $300 tow bill. Which I am still paying for (loan). The car is all computer screens....no gages etc, not even under settings. So if it's losing oil pressure or something along those lines you will not know untill its someth... read more

Steve B 

on BBB

2 years ago

******* sold my wife and I, a 2018 F-350 6.7 Powerstroke Dually Diesel with like 72k miles. This was in August of 2022. I expected small issues since it was used but supposedly had been through their 172 point service inspection. We left for ******* like 2 weeks after purchase. Took it into ********* **** in ******* to be checked for services when we arrived. Same 172 point inspection came up with $9,900 dollars in needed repairs two of which are major where the engine needs to be removed. Not realizing they only sold us the... read more