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Lucky Savannah Vacation Rentals

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4.5
397 reviews
|Vacation Rentals|Savannah, GA 31401

317 E Broad St, Savannah, GA 31401

(912) 257-4050

https://www.luckysavannah.com/?utm_source=google&utm_medium=organic&utm_campaign=google_plus_local

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About

We have built our reputation on providing quality short-term rentals with superior customer services, so congratulations – you have just taken the first step to a terrific stay with us! We specialize in renting the right home to the right guest and have an experienced and knowledgeable team in place to help insure your complete satisfaction with our personalized services. One thing that travel shoppers like about our website is that it is easy to find the right vacation rental and amenities for their needs. Do we know the area? You bet we do! If you are looking for the inside info on the best attractions and leisure activities, the best restaurants, nightlife and shopping venues, the b

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397 reviews
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  • 396 Reviews4.6Google
  • 1 Review1.0BirdEye
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Mick K. on BirdEye

a year ago

01/25/2020, 08:15 AM
Never book with Lucky Savannah - unless you feel like just wasting money! I booked the Travelers Nook. Location was great - that was about it. Musty smell as you enter apartment, bunch of yard supplies piled up next to the entrance, back door to the patio was locked and barricaded, had to hold the toilet handle down 10 secs to flush properly, and Absolutely No Privacy - I could hear the people upstairs talking clear as day and every footstep resonated. But the last straw was the old, lumpy, sunken Mattress!! Ugh. I laid down wanting to nap after a long drive and felt like I was in a cheap, sleezy motel. It was nasty. Called the Lucky Savannah office to find out if something could be done. Clerk offered a "mattress cover"; like that was going to change the sunken, nastiness of the mattress. He said that's all he could do; all management was gone from the office. Clerk never offered to put us in another apartment, barely apologized, and his tone that of an "I don't care" attitude. He said to call the office in the morning. Well, with that attitude I was pretty sure nothing was going to be fixed, so my wife and I left the Travelers Nook and found a nearby hotel instead. Thank God for the Mansion on Forsyth; otherwise, our vacation would have been ruined. I suggest you NEVER do business with Lucky Savannah Vacation Rentals. The days following the Customer Service rep and I played telephone tag several times and we exchanged emails concerning my disappointment. I requested a refund. I was told they were going to "investigate my call and see if the night desk clerk had offered us another place", which we all knew wasn't the case. After about 2 weeks, the calls and emails stopped, and Lucky Savannah simply let the ball drop...no refund issued. I am now seeking other actions.
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