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Loyalty Volkswagen
- Car Dealers
- Chester, VA
About this business
Location details
16300 Loyalty Way, Chester, VA, 23831, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
There is no better way for a dealership to prove they offer exceptional customer experience than their making an effort to resolve a customer concern. Here is a case where the GM (Chad) took the time to reach out and assist with an issue around payment for a vehicle I sold to the dealership. It was a contentious conversation at first but we walked through what happened Chad was able to help resolve it. I am changing my review to consider the purchase of our new Atlas only and that experience was good aside from a vague and u... read more
An Unforgettable, No-Pressure Car Buying Experience at Loyalty Volkswagen! I recently completed a purchase at Loyalty Volkswagen, and I am absolutely thrilled with the experience. It wasn't just a good transaction—it was truly the most amazing, no-pressure car purchasing journey I've ever had. The exceptional service started immediately with our salesman, JB. JB is the definition of a professional. He was knowledgeable, patient with all our questions, and created an environment of trust from the first handshake. He listened ... read more
DO NOT SELL YOUR USED VEHICLE TO THIS DEALERSHIP IF YOU ACTUALLY WANT TO GET PAID FOR IT. I sold a Chevrolet pickup to this dealership on October 3rd when I purchased a New Atlas from them. They assured my I would receive cash in hand for the difference between the agreed upon selling price and my loan balance. It has been 27 days since they agreed to purchase the truck and I still have not received the money. The reason given is that they do not have the title from my credit union prior to paying me the difference. This is ... read more
Show room was clean, vehicle selection was pretty good overall, but personally, not a fan of their sales team. We went to their dealership a couple weeks ago, and looked at 3 vehicles. We decided on one which met our needs, and wanted to talk numbers. The most they would come down from their asking price was $500. They tried to get us to sign an agreement saying if they got us to a certain payment per month, we would buy that day. At first, they were not willing to even show us what our interest rate was after they ran our c... read more
Had a great experience with JB after originally only going in for servicing. A week and a half later I ended up trading in my car in for a newer version for relatively the same price as what I was paying before. The customer service from JB and Eric was wonderful and the entire process was very smooth. Thank you to JB for getting me in my dream car!
Frequently asked questions about Loyalty Volkswagen
How is Loyalty Volkswagen rated?
Loyalty Volkswagen has a 4.5 star rating with 1,209 reviews.
When is Loyalty Volkswagen open?
Loyalty Volkswagen is closed now. It will open at 9:00 a.m.
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