Lovisa

James Perry 

on Google

6 days ago

The customer who that left a review by the name Anna is a woman who comes in every store in Pentagon City Mall and steals the reason why she had a bad experience is because the former Manager James caught her stealing not because of bad customer service. From Mac, Fenty, Forever 21 she lies when she get caught the whole Mall knows about her. 

Anna 

on Google

2 months ago

I recently deleted a very bad review about the previous manager and associate. They no longer work here. Thank god! Went in today and was greeted by the two ladies there. So helpful and friendly! Was definitely a nice change. Hopefully that continues . 

Tannya D 

on Google

5 months ago

Extremely rude cashier. Would not accept a return even though it was a same day purchase done with 30 minutes. Awful customer service. 

Tannya Del Cid 

on Google

5 months ago

Extremely rude cashier. Would not accept a return even though it was a same day purchase done with 30 minutes. Awful customer service. 

pragati chaturvedi 

on Google

6 months ago

I wouldn’t even give it one star because of the horrible experience I had at this Lovisa store today. There was a cashier girl at the store who was extremely rude and screamed at me. She refused to return the item and asked me to return it to the same store where I purchased it from even though on the website it is clearly mentioned that you can return it to any store. I mean that’s ridiculous! I don’t know even after so many complaints, why no action has been taken till now?? What is the manager upto? I will never ever visi... read more