Lovisa

Lex Renee 

on Google

3 weeks ago

I was shopping in this store around 6:30 today and had THE MOST AWFUL EXPERIENCE I’ve ever had in my life. There was a female employee petite young black women working and she accused me of stealing. I was standing there waiting to pay for the jewelry I had in my shopping basket they provide in the store. She called a security guard to escort me out, and I was MORTIFIED! I went back in and asked her if there were a misunderstanding, she offered to give me corporates number, but then refused! If this is the same employee that... read more

Nenna Rozay 

on Google

a month ago

I really love shopping at Lovisa — the store always has beautiful accessories and a great selection. However, the customer service experience can vary depending on who is working. When the male staff member is there, he’s always friendly, helpful, and makes the experience enjoyable. Unfortunately, when the female staff member is working, she often seems unapproachable and gives off an attitude that makes it uncomfortable to ask questions. It can make you feel hesitant or timid to ask for assistance, which takes away from the... read more

Emily Martinez 

on Google

a month ago

The manager Britney and assistant manager were amazing and really went beyond to help me with my visit and were so sweet to my daughter. Would highly recommend! 

Jaisie 

on Google

3 months ago

Great service and education provided! I am happy I was able to go to this location. 

James Perry 

on Google

4 months ago

The customer who that left a review by the name Anna is a woman who comes in every store in Pentagon City Mall and steals the reason why she had a bad experience is because the former Manager James caught her stealing not because of bad customer service. From Mac, Fenty, Forever 21 she lies when she get caught the whole Mall knows about her.