Lovisa

2.1

Consumer Goods
Arlington, VA

About this business

Consumer Goods Jewelry

Location details

1100 S Hayes St Fashion Center at Pentagon Shop R11B, Arlington, VA, 22202, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 8:00 p.m.
Tue	10:00 a.m. to 8:00 p.m.
Wed	10:00 a.m. to 8:00 p.m.
Thu	10:00 a.m. to 8:00 p.m.
Fri	11:00 a.m. to 9:00 p.m.
Sat	11:00 a.m. to 9:00 p.m.
Sun	11:00 a.m. to 7:00 p.m.

2.163 reviews

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Courtney Rose

a month ago

HORRIBLE COMPANY ALL AROUND!! Their so called waterproof long lasting PVD gold jewelry DOES NOT LAST IT FADES TERRIBLY QUICK and good luck trying to email and show photos to their AI customer service agent hoping for a resolution. They are overpriced and scamming customers for $2 worth jewelry. NEVER EVER shopping here again, first and last time getting money from me. Paid $30 for a necklace and it turned silver by Day 31 and they said no refund/exchange. TRASH company. Can’t wait to see them out of business very soon. I wis... read more

Selam M

4 months ago

I love the jewelry here and am a frequent shopper. However, l've consistently had poor interactions with the staff. On multiple occasions, employees have been unwelcoming, engaging in whispering and eye-rolling that made me feel very uncomfortable. I will never return to this place again!

Malika Hamilton

9 months ago

This was my first time visiting the store after my flat-back helix earring fell out and I needed a replacement. The jewelry is beautiful and reasonably priced. Customer service was a bit hit or miss, but I interacted with all four staff members. One young lady truly went above and beyond helping me find the correct gauge and hoop size I was looking for, and the other two were very pleasant as well. The store itself is small and can feel a bit overwhelming when it gets crowded.

Julissa

10 months ago

I had a very disappointing experience at the Lovisa Jewelry Store in Pentagon City (Branch 54901). I purchased several earrings, and when I got home the same day, one of them had already broken in the bag, indicating it was defective. When I returned to the store a few days later, the employee who assisted me, a woman with neck length blonde locks, explained their policy about no refunds or exchanges for earrings due to hygiene reasons. I understand that policy. I also know that exchanges/returns can be made on faulty produc... read more

Selam M

10 months ago

I love the jewelry here and am a frequent shopper. However, l've consistently had poor interactions with the staff. On multiple occasions, employees have been unwelcoming, engaging in whispering and eye-rolling that made me feel very uncomfortable and like a nuisance. I will never return to this place again!