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Lovisa
- Consumer Goods
- Arlington, VA
About this business
Location details
1100 S Hayes St Fashion Center at Pentagon Shop R11B, Arlington, VA, 22202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Deka was very helpful and super straight forward which is appreciated because I’m a “get it done” type of person. She saw that I was confused and stepped up to help me out. THANKS DEKA!
This store needs to hire more competent employees because it’s literally turning customers like myself away real quick and I will not be returning whatsoever. I went THREE different locations to do a simple return for something I had the receipt for and NO ONE could do it. One store said their computer system was down so they couldn’t do it, another one was completely closed when it supposed to be open, then the third one (this Pentagon City location) had the rudest associate. She acted like I was stressing her out TO DO HER... read more
I was shopping in this store around 6:30 today and had THE MOST AWFUL EXPERIENCE I’ve ever had in my life. There was a female employee petite young black women working and she accused me of stealing. I was standing there waiting to pay for the jewelry I had in my shopping basket they provide in the store. She called a security guard to escort me out, and I was MORTIFIED! I went back in and asked her if there were a misunderstanding, she offered to give me corporates number, but then refused! If this is the same employee that... read more
I really love shopping at Lovisa — the store always has beautiful accessories and a great selection. However, the customer service experience can vary depending on who is working. When the male staff member is there, he’s always friendly, helpful, and makes the experience enjoyable. Unfortunately, when the female staff member is working, she often seems unapproachable and gives off an attitude that makes it uncomfortable to ask questions. It can make you feel hesitant or timid to ask for assistance, which takes away from the... read more
The manager Britney and assistant manager were amazing and really went beyond to help me with my visit and were so sweet to my daughter. Would highly recommend!
Frequently asked questions about Lovisa
How is Lovisa rated?
Lovisa has a 2.1 star rating with 56 reviews.
When is Lovisa open?
Lovisa is open now. It will close at 8:00 p.m.
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