Lou's Door Inc

Sandra B. 

on Citysearch

13 years ago

Very Disappointing Experience – BEWARE!!!! I was very disappointed with Lou's Doors .Last week, on my first visit, their salesman kept trying to "pawn off" doors that were there already and when I told him I needed a cerrtain size he got a little quieter. I told him also that my doors would be getting heavy direct sunlight, he told me it didn't matter, I could go with any door I wanted, even though some of the other salesmen that were there told him I should be looking at a fiberglass doors. He showed me a distressed knotty ... read more

Betsy H. 

on Citysearch

13 years ago

Hold onto your wallet! – We thought this was going to be a great experience. The people we spoke with seemed very helpful. We ordered a prehung door, then discovered that installation would cost more than the door, pushing the project way out of our budget, so we had to cancel the door order. Ryan was very nice, cancelled the order, and said he would refund our deposit immediately. He didn't. A week later he promised again to refund our deposit, but didn't. Another week went by, another call to Ryan, another promise to refun... read more

Michael Lerner 

on Citysearch

14 years ago

These guys know doors! – Excellent service 

rghandyman 

on Citysearch

15 years ago

another good experience – I am a handyman in the san jose area and always go to lou's for any door related items. they almost always have the part i need or can get the part within one or two days. cust service has been great for me. thanks guys. 

Aussiemal 

on Citysearch

16 years ago

Great Service Always Lou's Doors – The staff I have had dealings with at lou's doors which has been almost all the office staff and a couple of the staff out back have all been great to deal with I do weekend work and also work for a large Remodel firm and have bought doors myself and the firm I work for has too and hand NO Problems with the staff or there knowledge of what is available, I bought a Patio Door for a client that had break proof glasses and they called me assoon as it was in as they do every time I order from t... read more

rlgafter 

on Citysearch

17 years ago

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Ilovemydogcmr 

on Citysearch

17 years ago

Terrible Customer Service – I never have been treated so rudely and I have never met such a man that has no kind of customer service relations whatsoever. You are better off going to Southern Lumber, they have impeccable staff there. He claimed that he was the owner (I'm pretty sure he was the son of the owner) and yet if talking to your customer from across the room at your desk while she is standing at the front of the main desk, and yelling at her like an uncivilized, ill-mannered chauvinistic bigot and then picking up th... read more

renegadefade 

on Citysearch

18 years ago

Poor Customer Service – My expericence with Lou's Door's would have been better if I had some experience with door installations before hand. They weren't very helpful in discussing all the steps in the process and details of what services they would and wouldn't provide. All the materials weren't provided in a timely manner. Their hours of operation aren't convenient , 6:30 A.M. thru 4:30 P.M. Monday to Friday,if you work day's. The price was good but the poor service more than negated any savings. I had to make many follow... read more

larapai 

on Citysearch

19 years ago

GREAT EXPERIENCE!!! – Our GC, Thibault Builders, used Lou's doors to replace two sets of French doors and eight interior doors on our home in Willow Glen. Ryan at Lou's was very nice to work with during the selection process and stood behind everything we purchased and installed. We have purchased a home in Los Altos and will definitely use Lou's Doors for our fixer-upper! Thanks: Lara from Los Altos