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Locus Telecommunications Inc.
- Telecommunications
- Fort Lee, NJ
About this business
Location details
2200 Fletcher Ave, #6, Fort Lee, NJ, 07024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Several aspects of my service have not been working for over 3 weeks. I've called at least three times regarding a fix; I've been told this is a problem with my phone (which is unlocked, and brand new) and I've been told my mobile data doesn't work because I've used all my high speed data. This is completely false. My service hasn't worked since I got a text message saying my mobile service was renewed for the month and I don't abuse my data on my cell phone. Also, I never got a $10 credit that I was supposed to receive from... read more
Business response:
We thank you for your business, time and valued feedback. We're genuinely sorry if any aspect of our service has failed to yield the mutually desired results. That said and in an effort to readdress your individual issue, we'll soon be contacting you [directly] to better determine how we may be of any feasible assistance.
Do not use H20 wireless unless you want to change to another company and change your phone number! They will never port out your phone number and the phones they supply do not work for anything except the basics! Terrible devious company!!! I have been calling every day for the past 10 days to get them to port out my number. I have had the service for a year and it has never worked.
Business response:
We apologize for any inadvertent confusion or mutually undesired experience. I humbly reassure you that we remain at your disposal and thus, implore you to reach out to us at ***** ********at your earliest convenience between the hours of 9am-11pm EST so that we may discuss your individual situation in greater detail, because per my findings [based solely on the very limited information offered herein]: (1) our H2O service was and continues to be actively used, and (2) despite our prior, genuine efforts, we were regrettably ... read more
I switched from ****to H2O Wireless a month ago, really excited about being able to get ****service without the high costs. I would be able to save almost $1000/year while providing phone service for the 4 people on my plan! Problems started with the porting over of the numbers. Tech support was VERY inconsistent. One person would be excellent and the next 3 would be incompetent. That's OK if the support is just fair, I won't need it all the time, and we are talking about $1000/year...BUT the savings weren't going to be that... read more
Business response:
We thank our former, valued customer and his family for having considered our prepaid service and extend our sincere apologies if their experience(s) was not consistent with our objective of providing satisfactory, cost-effective prepaid services to all. We're genuinely sorry to see them go as a result of what appears to have been individual device-related matters and or honest confusion surrounding services or "features" that we may or may not support (contingent on related plans and or devices). We wish them well with thei... read more
Terrible company. Called because I couldn't get any data, was lied to and told I should be getting 3g when I was only getting 2g. Then i was hung up on. When I called back and told them I was sick of it and wanted to cancel I was given no option to keep me as a customer. I was supposed to be connected for feedback and was given the make a payment line instead..So I called back, and was immediately asked by the rep. what they could do to keep me as a customer and I said I want to speak to a supervisor or manager about it. Aft... read more
Business response:
Locus extends it's sincere apologies for any individual confusion or misunderstanding and reassures our former, valued customer that we remained committed to his/her satisfaction throughout their time with us. That said and if he/she should consider our service(s) going forward, we implore him/her and the general public alike to visit our service-corresponding web page(s) to become wholly familiar with our service(s) before making any decision, as the bulk of the required information is readily available therein. For more de... read more
I have been trying to retrieve my phone records through Locus Telecommunication's Compliance Group department. I have emailed 4 times,left numerous voicemails, and talked to a receptionist 4 times (when I was lucky and someone answered). They don't respond back to the emails or voice mails. The receptionist was friendly but limited in his capacity. He said he talked personally and relayed my info to the relevant person. The first time I talked to him, he said someone would respond same day (on a Monday). Two days later, stil... read more
Business response:
We extend our sincere apologies to our valued customer for any confusion or misunderstanding as our records support that all of the requested information was previously provided. This being said, if any additional or new information is required, we respectfully implore him to kindly follow the same, prior steps so that our appropriate department(s) may field and process (if possible) said request(s). Unless we hear otherwise, we'll understandably consider this matter to be previously resolved.
I have been a customer of h2owirelessnow for 4 years. I recently decided to upgrade my phone. I ordered my phone online and the website said that my phone should ship within 2 days. It didn't ship until a week later. And they charge large shipping fees. Anyway by the time I received the phone I changed my mind and decided to go with a different cell phone company. So when I received the phone I shipped it back unopened within the 14 day return policy. I had proof that my phone was delivered back to them via Fedex tracking nu... read more
Business response:
We extend our sincere apologies to our valued customer for any inadvertent confusion, misunderstandings or delays as our e-commerce return policy clearly states that valued customers should allow 4-6 weeks (on average) for processing of their returned, refund-eligible merchandise. This said, our records support that a refund was issued on 03/09/17, meaning two days prior to our valued customers premature BBB review posting, as she'd understandably wouldn't have observed her refund prior to such, as refunds may entail a 3-5 b... read more
Frequently asked questions about Locus Telecommunications Inc.
How is Locus Telecommunications Inc. rated?
Locus Telecommunications Inc. has a 1.5 star rating with 38 reviews.
When is Locus Telecommunications Inc. open?
Locus Telecommunications Inc. is open now. It will close at 6:00 p.m.
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