loanDepot

B C 

on Google

3 years ago

Refinanced through the website, was lied to through out process and tossed between agents when asking questions. Multiple issues with not being called back and adjusted fees on forms. When I voiced my frustration, I was lied to and told all errors would be fixed if I just kept proceeding, and when loan closed I was left high and dry to “take care of the issues at my own expense”. Never again. I hope they sell my loan off to another company. After message from LoanDept (owner) showing concern, reached out to customer service ... read more

Craig Dillman 

on Google

3 years ago

Jason was able to get my loan approved in an expedited timeframe with virtually no issues along the way. I was always able to contact him quickly by phone or email for questions. One very minor issue was dealt with extremely fast - and for me, a company that responds to issues quickly and decisively is what makes me a satisfied customer. I also, received excellent rates from loandepot which makes me even happier. Overall, great experience, so far. 

Adam Pecorari 

on Google

3 years ago

Kevin Luchko and LoanDepot did a great job and made our home purchase as easy as possible. We would gladly recommend Kevin and can’t wait to work with him on our next purchase. 

Cathy Goodwin 

on Google

3 years ago

I hope this is the same company - I was dealing with Loan Depot in California, with area code 949. I think it depends on your assigned processor or luck. My processor kept losing documents. I sent them tax returns and they hadn’t opened them 3 months later. They kept asking for the same info over and over… They asked my current mortgage co for a payoff balance before they had reviewed all my documents. The managers refused my request to transfer my loan to another processor. They did not return calls. The sales guy even trie... read more