Live! Casino & Hotel

Anthony B 

on BBB

2 months ago

What are the odds of the digital Roulette table hitting the color Red 11 times in a row ? This place is rigged I have video proof of there rigged system . If you are winning more consecutively then the “house” your computer will start to have a major glitch as if someone’s hacking into it and then every hand you play next they will purposely and blatantly choose the opposite of whatever you option you choose on the board . When I say BLATANTLY like 1/100% odds happening 10 times in a row ONLY IN THERE FAVOR ! This place real... read more

Vanessa B 

on BBB

9 months ago

This is one of the worst casinos in the area in terms of payouts. Used to be far better. It used to pay, but, that has changed in a drastic way. I have been to other casinos in the last few months and can honestly say Live is the worst. Surely this casino brings in a boatload of money but does not see fit to pay out any better than they do. There ought to be a law against it! Highway robbery and greed. My recommendation to patrons…forego Live casino and visit other casinos. You will get a far better result! No fun when you c... read more

Robert B 

on BBB

10 months ago

The employees dress in all black are very nasty and unpolite, and disrespectful. No one should be yelled at just because they are playing on a machine that has black boxes on the chair. To speak to someone in a condescending matter is in a business very unprofessional. I will not be going back to live casino. 

M P 

on BBB

11 months ago

I ours give this place 0 stars if I could. I slipped and fell on the often wet and dirty lady's room floor in may 8th, 2024 injuring my head and knees with concussion and contusion. I was taken to ********* ********** ********'s emergency room by ems and received Ct scans and ex ray. My hospital bills came to about $2200 - I have to missed work for a month because of the knee injury so I suffered $6,000 in loss of income not to mention the pain and suffering I've endured. I submitted all bills and claims to the risk speciali... read more

Lynn J 

on BBB

a year ago

They are a falsewitness and backstabber organization. The security basically kicked me out for no reason. I was just enjoying the free bevages they give out and socializing with friends that still work there. This is the second time I got escorted out of the establishment. The first time it was claimed "I made the cocktail staff feel unconfortable". This time today "you are a former employee and you are permanently banned from the property". Both of those times I did nothing wrong. I was just enjoying my soda and having a go... read more

Aura F 

on BBB

a year ago

I was having a problem with my player account and was told a manager would have to call me to help me and will reach out to me within 48 hours. I made 3 appearance within 2 weeks of each other, which takes me 3 hours of driving round trip. Each visit was a waste of time. I've called at least five times with no results. Needless to say, it's been a month. No follow through, no dependability, lack of management competency, and overall the most deplorable service I have ever received. Do yourself a favor and go to ***or *******... read more

Mariah G 

on BBB

a year ago

I work for a law enforcement agency in the state of VA and have a very extensive knowledge of laws in Maryland. In the state of Maryland I know it is the FIRST state to offer an ID in the form of an online document. The manager, Marco advised that was not a law and that they will not honor it. I pulled up the law in the state of MD and they refused to allow it. I was clearly younger than the bride (and I am 23 years old) and she had a valid online ID. They REFUSED to let the bride who is almost 10 years older than me into th... read more

James B 

on BBB

a year ago

The casino has very poor customer service. The slots software has been changed in their favor only. There are numerous glitches in their slot spins and the payouts are well below the legal standards of payouts by statistics of win / loss. They have altered the machines payouts and bonus or free games each time I have gone there in the last four years. There is little entertainment or food choices in the casinos. I do not recommend anyone to play slots at the casino or any other games. Worst I've seen slots in the last fourty... read more

gloria p 

on BBB

a year ago

I love the casino but the LUK FU restaurant food is terrible. Anytime a Chinese restaurant mess up fired rice its time to shut the doors. I paid $38 for something call fried rice that had no vegetables in it and the shrimps so small.. the plate was white...Please get a new Chef or Bring back GEORGE.. Please read the reviews most say what I am saying..the food is terrible...Owners get involved