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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
- Car Dealers
- Spokane, WA
About this business
Location details
10701 N Newport Hwy, Spokane, WA, 99218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have been in Fixed Operations for 25yrs. This dealership over charges on labor, and charges 50% over retail on parts. Horrible experience, had vehicle "repaired" and was overcharged. Vehicle had to come back less than 50 miles on tow truck 2 days later, and they tried to overcharge for another repair. Service **** would not accept responsibility for overcharged prices and would not accept responsibility for not fixing vehicle correctly the first time. Lied to multiple times that they "tried to call me" but were able to tex... read more
I bought a 2022 Jeep Wrangler Unlimited Rubicon back on 08/03 and at that time, traded in my 2020 Cherokee. When I purchased the vehicle, I was not given a CARFAX or any sort of report. I understand that I should have asked for it, however buying a car is stressful enough and after being in the dealership for about 5 hours, I was ready to go. I recently started noticing some corrosion on my Jeep around the windshield frame and the hood. I had seen on a ******** group, that **** offers a factory warranty on corrosion. I calle... read more
Business response:
I called the customer yesterday and apologized for the experience. I also set up a time on the 16th to call again and set up a time to look at the concerns on her vehicle. She was appreciative and has all of my contact information so she can communicate directly with me moving forward. She was happy
They advertised the Jeep that we bought with a winch. After we purchased it we found out there was no controller for the winch. We were told too bad you purchased it as is. We had to buy one on line for $80. It was like buying the Jeep with no keys. You can look at it but you cant use it. They also screwed us on our trade in. Didnt give us what it was worth. Bunch of shysters.
Business response:
I am sorry you felt you didn't get the value you wanted for your trade in. We provided fair market value for the vehicle. Times are tough for the used vehicle market right now and used are not worth what they were worth even three months ago. The vehicle purchased was an as is vehicle with high miles and our primary concerns with these vehicles are the safety features; light, brakes, engine and drivetrain. I hope it provides a long , fun, experience for you. Again, I am sorry you were not plesaed with the outcome
Thieves work here. Dont take your vehicle here.We took our vehicle to Lithia for warranty work and a 30k service. We we got our vehicle back we found that there were numerous items stolen from inside the vehicle. When we reported the theft to the dealership they acknowledged that vehicle break ins are a common occurrence at their dealership, yet aside from cameras very little is done to prevent these incidents. I was also told to go f-ck yourself by the mechanic, ****, who was the technician assigned to my vehicle when he as... read more
Business response:
I am sorry that there were items taken from the vehicle where and when is the question. Thefts and break ins do happen at our business and we are not the only ones. It is a prevalent problem in Spokane. Our security systems are top notch and combined with auto alert that notifies police if there is someone on the lot after hours we are confident in our security. That said things still happen. The vehicle in question was directly under the security camera from the time it was worked on and after reviewing the eight hours it s... read more
On August 30th, 2019 I went to lithia Dodge of Spokane in search of buying a new truck. I found the truck offered my 2019 Jeep in trade and we got an approval from the lender. First off I had offered an amount of money to put down with my trade. The took that and at the time of signing the contract they had managed to double the amount of the downpayment. Second, since the day I bought my new truck to October 23rd, 2019 there was still nothing in place so I could move along with my life and make payments. In this nightmare p... read more
Lithia Does not stand behind their warranty. Will not fix a PCM unit that was installed by them two years ago and had a three year warranty. This is the second time Lithia has not stood behind their warranty.
Frequently asked questions about Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
How is Lithia Chrysler Dodge Jeep RAM Fiat of Spokane rated?
Lithia Chrysler Dodge Jeep RAM Fiat of Spokane has a 4 star rating with 2,217 reviews.
When is Lithia Chrysler Dodge Jeep RAM Fiat of Spokane open?
Lithia Chrysler Dodge Jeep RAM Fiat of Spokane is closed now. It will open at 9:00 a.m.
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