Liberty Utilities

Anonymous 

on Google

3 months ago

Came home from a 3 day work trip to a water leak between street and house. It’s more than a pain to actually talk to someone who handles their emergencies. 3 phone numbers later and a wait time “your call is important to us…”. Don’t expect to have an emergency of yours to be answered by Liberty in short fashion. 

Ken Twigg 

on Google

3 months ago

Came home from a 3 day work trip to a water leak between street and house. It’s more than a pain to actually talk to someone who handles their emergencies. 3 phone numbers later and a wait time “your call is important to us…”. Don’t expect to have an emergency of yours to be answered by Liberty in short fashion. 

Anonymous 

on Google

4 months ago

Horrible customer service. I’ve tried paying my bill 5 times and they’ve sent out 0 notice and shut my water off. Finally got through to somebody to pay the bill and they can’t reconnect my water or give me an ETA for water reconnection. I have a 4 month old and work from home and now have no water. Not helpful they don’t accept payments after 4:30 and their automated system never accepts the correct bank account information even if I type it in correctly. Such a pain. Paying online would be much less hassle but I’ve tried t... read more

Lindsay Newcomer 

on Google

4 months ago

Horrible customer service. I’ve tried paying my bill 5 times and they’ve sent out 0 notice and shut my water off. Finally got through to somebody to pay the bill and they can’t reconnect my water or give me an ETA for water reconnection. I have a 4 month old and work from home and now have no water. Not helpful they don’t accept payments after 4:30 and their automated system never accepts the correct bank account information even if I type it in correctly. Such a pain. Paying online would be much less hassle but I’ve tried t... read more

Anonymous 

on Google

6 months ago

When initially setting up my service, the customer service rep set up for the incorrect address. Have spent TWO years trying to get this fixed. Have never received a bill but have called MANY times over the last two years to get this straightened out. I told them I was concerned of receiving a large bill one day to which they assured me would absolutely not happen. Just received an automated phone call regarding my past due balance of $850. I called and the supervisor informed me my billing address was also set up incorrectl... read more