Liberty Kia

Carlos C. 

on Birdeye

a week ago

The experince was AWFUL!😡 Kenneth (service advisor) is the WORSE person to communicate with. You call, he’s 99.9% of the time “out” of his desk, you left a message, NEVER call you back. His attitude is way out to be professional. Mr. Terry Cameron (parts manager) is the same way with lack of communication and sarcastic. I guess you as a Dealership, should train your people and “advisors” better, make them understand that they should respect the customers and not play around with them. I understand that they will get busy,... read more

Mr F. 

on Birdeye

a week ago

Do NOT buy a used car from these guys. The buying experience was great. Caleb was great. When I bought it they sold me a 2 year extended warranty. Which I thought, at the time, was good. But after a few months the problems started. I also had asked them several times when I could bring it in for an oil change. They said it was not time yet. Then, a few months later, I started having problems with the car. It would not start. The battery was DEAD. I would wait about 20 minutes and it would start. So I took it into se... read more

Jim T. 

on Birdeye

a week ago

On Saturday October 11, 2025 I dropped my car off at Ron Bouchards Honda in Lancaster Ma. due to a transmission dashboard light on the dashboard of my 2017 Honda Pilot. I was asked to call the service department back on Monday October 13 to speak with the service manager "JJ". After speaking with "JJ" he told me that the diagnosis for the transmission was that it had to be completely replaced at a grand total of $11,287.69 and that there was no repairing it. The diagnose was p084c "Line Solenoid Valve A stuck ON. p177a "Line... read more

Wolfgang L. 

on Birdeye

2 weeks ago

will never buy again!. sales person was nice. we bought for export. the cluesless finacial manager was not able to put our german adress in the buyers note. he promised next day. it never happened. now they say they can t do. that was a part of the deal!!!!!  

Niceday80 

on Birdeye

2 weeks ago

Joon is hands down the best sales consultant ever! He made the entire car buying process incredibly smooth, stress free, and even enjoyable. From start to finish, Joon was professional, honest, kind, and of course, very knowledgeable. He took the time to answer all my questions, made sure I felt comfortable every step of the way. If you're looking to buy a car, I highly recommend working with Joon. He genuinely cares about his customers and goes above and beyond to make sure you're taken care of. You won’t find a better expe... read more

Aruna K. 

on Birdeye

2 weeks ago

I had a great experience purchasing my 2026 Kia Sportage from Kia of Frisco! The dealership was clean, welcoming, and comfortable. My salesperson, Joon Lee, was fantastic — he explained every detail clearly, answered all my questions patiently, and was very understanding when I changed my mind between a new model and a previous year’s vehicle. He was friendly, professional, and made sure the delivery process went smoothly. I definitely recommend visiting Kia of Frisco and asking for Joon Lee for all your Kia needs!  (Note:... read more

Jun C. 

on Birdeye

2 weeks ago

Mr Joon Lee!! Comfortable asking question with professtional manner. Entire team made car buying process well and smooth. I only able to give him 5 stars on here but he gave me 7 stars back of services and deals Thank you Mr Joon Lee 

JaeHwan J. 

on Birdeye

2 weeks ago

I recently purchased a car from Joon Lee, and I was very pleased with how kindly he explained everything. Unfortunately, I had to bring my car in for a check-up only a month later, but he was extremely helpful again, so I didn’t feel bad about it at all. I highly recommend purchasing a vehicle from Kia Frisco — their customer service is excellent. 

Ken M. 

on Birdeye

2 weeks ago

I recently visited Kia of Frisco and got help from Joon. He was extremely knowledgeable about cars and, more importantly, really listened to my needs — something that’s hard to find in a salesperson these days. Unlike many others, he was genuinely attentive and caring. Even after I bought my car, his kindness didn’t stop there, which left a lasting impression on me. I’m joking, but he was so great that I almost wanted to buy another car from him!