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1 Quality St, Lexington, KY, 40507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service Department really needs improvement, and I really do like the Payment Arrangement feature they offer, also the convenience of online payments...
Terra customer service representative did an excellent job of noting dusk to dawn lights deficiencies and had repairs scheduled promptly , Thankyou
No communication and they didn’t cut my service off when I told them to due to me moving out so I have to pay half month of a electric bill when I wasn’t living there this is bullshit.
Website to pay is down again. They know you can't go anywhere else so customer service is not a consideration.
Power shut off all of normal working hours while they string a new line WITH NO WARNING. One guy said “maybe there was a robo call…?” Not good enough. You sure would be able to find me if I owed you money, thus you can find me to give me several days notice of when my power will be shut off for an entire day. I guess it’s just assumed that because your service is so spotty and poor we all own generators now? Ridiculous.
LG&E and KU Energy LLC has a 1.5 star rating with 156 reviews.
LG&E and KU Energy LLC is open now. It will close at 5:00 p.m.
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