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Lexus USA
- Automotive
- Plano, TX
About this business
Location details
6565 Headquarters Dr, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 09:00 a.m. to 7:00 p.m. |
Disappointed with Lexus Customer Service My 2011 Lexus RX 450h developed an ABS/brake booster failure, a problem Lexus previously recognized through a customer-support program. I contacted Lexus Corporate hoping they would consider providing the necessary parts as a goodwill gesture. I spoke with two Lexus customer engagement representatives, Sarah and Melissa. Both were polite, but their response was essentially the same: the program is over, so there is nothing Lexus can do. I understand that the program has ended, but ... read more
I purchased a brand-new 2026 Lexus TX 350 because I loved the vehicle and expected Lexus to stand behind its product and provide the level of customer service associated with a luxury brand. Since June, I have been trying to get a continuing rear A/C problem properly resolved. My vehicle has gone through multiple repair opportunities at authorized Lexus dealerships, and I have repeatedly contacted Lexus Corporate for assistance. Lexus's own repair documentation confirmed condensation in the right rear area and a large amount... read more
Toyota of Wesley Chapel, FL: Their sales staff lies to customers and then the service staff denies what information the sales staff says. I have bought 5 Lexus autos in 10 years and recommended 3 friends to this dealership. Three of my friends and I each bought from the same sales person, and she clearly stated to each of us that their dealership not only had a Lifetime Plan (covering oil changes/filter), but that the Wesley Chapel had a "Lifetime Maintenance Plan" that covered not only oil changes, but also all maintenance ... read more
My daughter has a 2026 TX500H hybrid that she loves. Since it was nearly new, it has pulled to the right. New tires, and 7 trips to the dealer now and it still pulls. It has been at the dealer now since late January for the 7th time. Lexus corporate is now involved. A rep called her today and asked for the umpteenth time, now, let me get this straight. You take it in, they call and say it’s repaired and you go get it and it still does the same thing. Yes, again, she told him. I’ve owned several Lexus cars and loved them. Thi... read more
Frequently asked questions about Lexus USA
How is Lexus USA rated?
Lexus USA has a 2.6 star rating with 72 reviews.
When is Lexus USA open?
Lexus USA is closed now. It will open tomorrow at 8:00 a.m.
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