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Lexus of Henderson
- Car Dealers
- Henderson, NV
About this business
WE ARE OPEN ! Our Sales department will be temporarily on shorter hours until . 9:00am - 7:00pm Our Service & Parts departments will be open for service and for parts sales with normal hours: Monday-Friday 7:00am-5:00pm, Saturday 8:00-4:00pm.
Location details
7736 Eastgate Rd, Henderson, NV, 89011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I called Las Vegas Lexus for appointment to do oil change. Tire rotation and top off fluids so I can drive long trip for vacation. Appointments not available there so she scheduled me for Henderson Lexus. Quoted $302. When I drove all the way there lady told me it’s going to be over $800. She said my Lexus is 30000 miles not 20000 miles. Which was never advertised before. I said no way I’m paying that much. I’m not going do it. She said fine. I left and she didn’t even care. I had the same things done at Ted Wiens for $131
Business response:
When the customer called requesting service, our call center checked the vehicle's previous maintenance record and determined that the last documented Lexus service was at 10,000 miles. Based on our records and the guest's specific request, the call center assumed the guest was following factory maintenance guidelines and quoted $302 for 20,000 service. When the guest arrived, the service advisor realized that the vehicle was due for 30,000 mile service based on actual miles, which was verified upon arrival, and we quoted th... read more
THET ARE TRYING THEIR BEST TO GET YOUR MONEY. I had a bad experience with this dealership just recently. I had a servo motor not working, they estimated $3780 to fix it, it cost $417.88 for the part and $3317.29 of labor!!! I called the manager and asked for an explanation. He told me that it took 12 hours of work!!! Really? to change a server? I called Lexus headquarter, the customer service felt very bad for me and advised me to call them first next time when thing happen like this again, and they will help me to get a sec... read more
Business response:
All Lexus dealers use a third party labor guide to determine the amount of time/labor that will be required to perform a particular repair. This practice ensures that all Lexus dealers are following the same standards and charging the same amount of labor for any given repair. This particular repair was extremely labor intensive and the customer was charged the standard rates as prescribed in the labor guide. We described the repair and cost to our customer in writing and received written authorization to complete the repair... read more
They recommended service for my vehicle that I didn't need in an effort to get a lot more money out of me. These recommendations included a new serpentine belt that wasn't worn out and an alignment that it didn't need. They've done this before. They did this with brake pads that weren't much more than half worn. Then after my service they put me on some automated text blast without my permission. When I called them about this, someone in service who I won't name in this review hung up on me. I called back and he admitted tha... read more
Business response:
We regret that our guest was unhappy with his service visit. Lexus of Henderson performed a mechanical inspection based on information provided by the guest following a visit from another repair facility. The guest approved the work covered by his extended warranty (suspension repair). To address a creaking noise, we lubricated the contact points on the hood as a courtesy which was not a covered item. The customer declined the remaining recommended repairs, such as the serpentine belt and alignment, which were identified in ... read more
As a first time Lexus buyer, not only did I have high expectations of the brand's product, but also in the dealership's qualified personnel to deliver exceptional customer service throughout my entire car buying experience. I am disappointed to share that Lexus of Henderson and Lexus (as a brand) have failed to meet my expectations in the delivery of the brand's legendary customer service and "high-quality appearance" of their L/Certified pre-owned vehicles. When I first washed my car, I noticed something different with the... read more
Business response:
We have offered to Mr. B****** to bring his car to our dealership for inspection of said issue. The car was displayed in our well lit bright showroom. He didn't let us know of any issue until around a month or more. Our service department certified the vehicle, the vehicle is still certified. Mr. *B****** has been harassing us on social media. Mr. B****** would have seen this issue at the time of sale. We would have seen the issue. Neither party saw the issue at time of sale.
Frequently asked questions about Lexus of Henderson
How is Lexus of Henderson rated?
Lexus of Henderson has a 4.7 star rating with 3,393 reviews.
When is Lexus of Henderson open?
Lexus of Henderson is closed now. It will open at 9:00 a.m.
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