Lexus Escondido

Roman K 

on BBB

2 years ago

If we could leave a zero star review we would have. I am writing to express my deep dissatisfaction and utter disappointment with the recent experience I had at your dealership. As a potential customer who was genuinely interested in purchasing a used $52k **** Raptor from your establishment, I was shocked and appalled by the unprofessional and unethical conduct displayed by the general manager and sales representative.On July 3rd 2023, I contacted your dealership and spent considerable time discussing details on a 2020 ****... read more

Verlaine C 

on BBB

2 years ago

Horrible Dealership. I walked in with my own financing. They refused it and stated they could only use their financing. Be aware of sale rep Neerja T**** and Sales manager Dave M****. They ended up running my credit through several banks and adding excessive add on fees which made the loan higher. They take all day (more than 8 hours) so they can do their shady stuff with the numbers. The cars they are selling are over priced, with multiple car accidents, multiple owners, scratches and dents. They only care to make their com... read more

Verlaine C 

on BBB

2 years ago

Horrible Dealership. I walked in with my own financing. They refused it and stated they could only use their financing. Be aware of sale rep Neerja T**** and Sales manager Dave M****. They ended up running my credit through several banks and adding excessive add on fees which made the loan higher. They take all day (more than 8 hours) so they can do their shady stuff with the numbers. The cars they are selling are over priced, with multiple car accidents, multiple owners, scratches and dents. They only care to make their com... read more

Aveance C 

on BBB

2 years ago

Terrible service. My vehicle was repaired last month and I have the warranty which a lot me 35 dollars reimbursed for 5 days. I have been waiting and reaching out to my advisor ******************* who is supposed to be a manager to give me an update. He always responds that he will check and never writes back. When ever I call he is either on vacation or not in the office. This is peoples money and time they they are messing with. They clearly do not care about their customer. No one is willing to help I am always told someo... read more

Reece D 

on BBB

2 years ago

They will try to sell you a BS warranty that is already covered by the factory warranty. They also charge a BS $995 lease buyout fee that other Lexus dealerships do not charge. Also, Eugene G****** is a terrible salesperson. He was condescending and does not know how to respectfully talk to a customer. He would start all conversations with fellow co workers by saying “be careful, this guy is extremely mad”, kept telling me I was trying to be an “exception” from every other customer instead of answering my questions, would on... read more

Big D 

on BBB

2 years ago

Be prepared for a $3000 markup with ridiculous additional dealership add-ons. The internet prices are to lure unsuspecting customers only. This dealership has no intent to honor prices posted online. ***** became very irate as I attempted to decline a ridiculous offer. He is the short, big head ******** guy with a little man complex and terrible anger issues, as a few customers have pointed out. Stay away from this place, it is a very frustrating experience. The level of ignorance this dealership approaches it's customers wi... read more

Thomas B 

on BBB

2 years ago

I brought my vehicle to this dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut o... read more

T. B. 

on BBB

2 years ago

I brought my vehicle to this dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut o... read more

JON C 

on BBB

2 years ago

bait and switch warning!!!!!!They had an advertised price on Autotrader for a truck that i was interested in, and, had made an apt to test drive. when i arrived at the dealership, we found that they had done a lift and added new tires and wheels for 10k above ad price. sales was honestly unaware of the changes, however, the financing guys ( tried to double team), acted like it was my fault that the price changed and the only way to fix the problem was evidently with more of my money. very unprofessional and wasted hours of m... read more