This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Lexus Escondido
- Car Dealers
- Escondido, CA
About this business
Location details
1205 Auto Park Way, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I called Las Vegas Lexus for appointment to do oil change. Tire rotation and top off fluids so I can drive long trip for vacation. Appointments not available there so she scheduled me for Henderson Lexus. Quoted $302. When I drove all the way there lady told me it’s going to be over $800. She said my Lexus is 30000 miles not 20000 miles. Which was never advertised before. I said no way I’m paying that much. I’m not going do it. She said fine. I left and she didn’t even care. I had the same things done at Ted Wiens for $131
Business response:
When the customer called requesting service, our call center checked the vehicle's previous maintenance record and determined that the last documented Lexus service was at 10,000 miles. Based on our records and the guest's specific request, the call center assumed the guest was following factory maintenance guidelines and quoted $302 for 20,000 service. When the guest arrived, the service advisor realized that the vehicle was due for 30,000 mile service based on actual miles, which was verified upon arrival, and we quoted th... read more
Dropped off my Lexus for service first time yesterday at Johnson Lexus in Raleigh. Took half hour to get checked in. Had to call repeatedly as to status of my car ( only getting 30k checkup) over last 24 hours. Its now over a day later, Ive spoken to over five separate people at the dealership as well as Lexus corporate and no one has a clue as to when the car will be ready. Left message for *************************, Service Manager explaining situation, never called back. Johnson Lexuss of Raleigh utter contempt for their ... read more
I brought my Accord to ************************************************** in ********, ** for an oil change & tire rotation. Immediately upon arrival, the service advisor proposed additional services (totaling over $1,000) & stated my car would be severely damaged if the additional work was not performed. The service advisor became agitated & defensive when I started reviewing my service records. I was so shocked by the pressure that I was unable to properly review my service records & probably paid for unnecessary services.... read more
Do not visit this dealership for moralities purpose. At the dumb and ripe age of 18, I entered this dealership and was taken advantage of to the maximum degree. Upon inquiring about an affordable vehicle, I was quickly drawn up for an $800/month payment at the age of 18. I was making minimum wage at the time, the interest on this loan exceeded the asking price of the vehicle. I dont even know how they managed to get me approved this for loan. After refusing the offer and attempting to leave on multiple occasions, I was barri... read more
To whom it may concern, My name is *************************** and my fiance **'*********************** purchased a Macan in January. We returned to the dealership on 4 different occasions within the first 2 months of the purchase complaining about brake noise. They told us that the brakes were fine yet we still had the noise. I requested that they change the pads and make sure the slides were greased properly. They assured me that there was no problem. Well after several complaints from my fiance I took it upon my self to i... read more
Horrendous dealership and even worse service department. Possibly the worst service center on the face of the earth. Theyll have you waiting for 3 hours then have the audacity to come tell you they couldnt get to your car and tell you to come tomorrow. Then theyll literally push you out of the shop and say theyll email or mail you your paperwork. I got the most half-assed service no tire rotation no tire pressure check no car wash and no paperwork. Horrendous service center at ***** cars of McKinney.
Already left a review on ****** and unable to leave another. I was very pleased with the customer service and dedication at this location. I have a set amount and interest rate I was determined to get. Regime ******* worked with me until we both came to an agreement. **** the manager over certified preowned is awesome. He is always available, so kind, and stands by his word. The vehicle I purchased did not have a second key. We setup an appointment the day the vehicle was purchased for me to come back and get a 2nd key at no... read more
Today I came in to charge up the ** on my ***** Civic. ** was working properly it just wasn't as cold as it could be. I was told that they would evacuate the ** system, pull a vacuum and refill the refrigerant to recommended level. When I came in I had thermometer in the vent which read 62 degrees after driving 20 mins to the service center. ********************* recorded 57 degrees with her thermometer. Well after a couple hours I was then told the expansion valve needed to be replaced because the technician said "after som... read more
South County Lexus uses unethical business practices to make money. They E-mailed me for service (which really wasn't needed yet) and said I had a recall or two that needed to be fixed and wanted to do several other things. Upon contacting them they said it wasn't my car that had the recall. My fob key was stolen and I contacted them for the price to replace. I was given a very high quote and found another local Lexus dealer that was nearly half the price. I was contacted by phone recently that I again needed service. When I... read more
Frequently asked questions about Lexus Escondido
How is Lexus Escondido rated?
Lexus Escondido has a 4.7 star rating with 3,565 reviews.
When is Lexus Escondido open?
Lexus Escondido is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com