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Lexus at Route 10
- Car Dealers
- Whippany, NJ
About this business
Location details
130 NJ-10 West, Whippany, NJ, 07981, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Been to the dealer to get my oil changed, no major issues, the usual. The problems begin when you truly to get parts for your Lexus. Parts are inflated 20-30% over what other dealers charge like for example, ******************* Lexus in ********, **. ****************, as each individual Lexus dealer is independently operated and owned, all dealers set prices that are unique to that dealership, however it is not our experience that parts pricing for readily available items show the price difference you are referring to. We ar... read more
Been to the dealer to get my oil changed, no major issues, the usual. The problems begin when you truly to get parts for your Lexus. Parts are inflated 20-30% over what other dealers charge like for example, ******************* Lexus in ********, **.
Business response:
****************, as each individual Lexus dealer is independently operated and owned, all dealers set prices that are unique to that dealership, however it is not our experience that parts pricing for readily available items show the price difference you are referring to. We are always available to discuss any concerns, pricing or otherwise, for any guest who wishes at any time that would be convenient.******************* Guest Relations ************************************ ************
Dealership discriminated against me and made a horrible excuse. didnt want to sell me a car but was willing to sell the car to my white friend and his wife with no questions ask
Business response:
********************,The concern you raised has absolutely nothing to do with race, as I explained to you when we spoke. The concern, again, was that you would not receive your plates before the temporary tag expired, and also asked that as long as you would be willing to accept those terms, we would be happy to sell you the vehicle. Every aspect of the interaction was done over the phone, and your salesperson did not have, nor would they have any way of knowing your ethnicity. To suggest as such is patently false and irresp... read more
This dealership makes excuses and give customers the run around. I called on numerous occasions regarding my tags. I speak with someone different each time and get the run around. My temp tag is experience and I'm driving on expired tags which is illegal. Lexus of Route 10 won't send me new temp tags and haven't processed my paper work for me to receive my hard tags. This was the worse car buying experience. I purchased 2 cars from this dealership in 1 year and this is how they value me by lying to me and not returning my ca... read more
Business response:
Mr. ***** It is important to our dealer to make sure that you understand none of our staff members would consider lying to you for any reason. We would welcome the opportunity to send a second temporary tag to you, however the State of New Jersey requests that these 2nd temporary tags not be issued. We are subject to audit and discipline if we are to do so. The only cause for the delay is the additional emissions inspection form that 1 of 5 counties in Virginia requires. Your home address happens to be in one of these counti... read more
Frequently asked questions about Lexus at Route 10
How is Lexus at Route 10 rated?
Lexus at Route 10 has a 4.8 star rating with 4,027 reviews.
When is Lexus at Route 10 open?
Lexus at Route 10 is open now. It will close at 6:00 p.m.
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