Leslie's Swimming Pool Supplies

SM B. 

on Birdeye

a year ago

Horrible, horrible experience!!! This (new) store manager at this Lake Forest, CA location, Joseph is very rude and cocky. Today, my husband and I stopped there to refill 2 cases of muriatic acid (8 containers) and 2 cases refill for liquid chlorine (8 containers). I told Joseph that the other gallon container I last purchased had a leak and the acid spilled. I also said that I had to rinse the container before taking it with me today for refill. I requested if I can get another gallon to replace the acid that spilled from t... read more

Barbara S. 

on Birdeye

a year ago

Had a big algae problem. Went in to the Rocky Point store. Joe, the manager was outstanding. Helped me to rebalance the pool. Did end up spending about $250 or more in chemicals and supplies. Went in for. Few days continuously and Joe was so patient and helpful. Then went in on 7/4th and although still helpful, I felt it odd that Rich told me that “I didn’t need to come in every day”! Obviously i did need to come in every day because my chemicals were still off. Just felt that was a bit odd that he said that. Overall still g... read more

Michelle G. 

on Birdeye

a year ago

I had an overwhelmingly negative experience at this company, largely due to the toxic work environment due to management. Our old bosses behavior was outright unacceptable—he frequently made racist, sexist, homophobic and inappropriate remarks, creating a hostile atmosphere for everyone. He was also very rude to customers, especially customers who were people of color. He told me and my Hispanic co worker to racially “project” customers and when I (a black female) see black people to handle them. He said that when my coworke... read more

Jack K. 

on Birdeye

3 years ago

The Transit store has the most ignorant employees on planet earth. The store is supposed to open at 9AM but on 9/15, there was a sign on the door that said the store would open at 9:30 due to an inventory. There was an employee in the store with the door locked and was ignoring customers that were outside waiting well past 9:30. The woman that was working completely ignored the customers and couldn't be bothered to come to the door and explain why the store was still closed at 9:45. Three customers got disgusted and all ... read more

richard f. 

on Birdeye

3 years ago

Leslie's installed a RayPak heater on December 4, 2021. It is now June 15th and I still do not have a working heater. I have had multiple service calls but they cannot seem to fix it. Often the service call is canceled without explanation. I do not recommend Leslie's for any type of installation. 

Brice B. 

on Birdeye

3 years ago

Isaiah Abrams at the Cary NC does an excellent job of analyzing pool samples and directing the correct action to achieve a clear pool. Leslie's is fortunate to have such a caring and knowledgeable employee! 

nolberto o. 

on Birdeye

3 years ago

The staff is rude and they do not like to work. They were upset because my in-laws decided not to order a pool part from there. They told my in-laws that they didn't know if the part would arrive in days or weeks. My father in law did not want his pool to go green and asked for part number or name to look for it himself. (The woman looked in her mid 30's, white, birthmark on face near her mouth, and with dark hair) She stated she could not give him that because she had already done her research and work. ...???? WTF are they... read more

Randy C. 

on Birdeye

3 years ago

I wanted to praise and than Justin in the Hutchinson store. He has totally won me over as a customer because of his generosity and expertise. My swim spa heater was out and he told me precisely how to get it going again. This advice was invaluable and saved me much time and money and was given freely without hesitation. His generosity speaks well of your entire organization. R Capocasale, MD 

Robert R. 

on Birdeye

3 years ago

I was scheduling for a pool closing between noon and 5pm. I received a text at 11:14am stating they would be to home home soon. I scrambled to leave work early, as they were going to be at least 30 minutes early. I actually got home at 11:38am. I cleaned the last few leaves out of the pool while waiting for the tech. No one called, texted, or attempted to come to the pool area of my home. At 12:07, I called Leslie's to tell them that no one had showed, even though they stated they would be early. They stated the tech ... read more