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Leslie's
- Home Services
- Lilburn, GA
About this business
Specialties: Leslie's is your local and trusted neighborhood pool store. We offer the best selection of pool and spa chemicals, pool cleaners, pool equipment, cleaning accessories and pool inflatables and floats. We have the solution to all your pool and spa needs, including free in-store water testing, free in-store cleaner inspections, and free in-store labor on repairs. For your convenience, you can shop in stores, online (with the option to return purchases in-store), or on the Leslie's app. Also, be sure to join the Les... read more
Location details
555 Indian Trail Lilburn Rd NW, Lilburn, GA, 30047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Incompetence reigns in Leslie's customer service, or lack thereof. My neighbor had a tree that constantly dropped debris into my pool so I ordered online a leaf net and six water bags to hold it in place. The following day my neighbor told me she had decided to remove the tree, hence I would no longer need a net. I called Leslie's to cancel my order and I received an email confirming my cancellation. After a couple of days I received another email advising me that the water bags had been shipped, which resulted in yet anothe... read more
July 26,2020 To whom it may concern: Back in March 2019, I walked into Leslie pools to purchase the above ground pool. Boy, was I excited. We have talked about this forever … Part of the order arrived in April 2019. By the time everything was built and put together was June 2019. At this point, they never sent me a salt system and charged me for it, they sent me a defective ladder and a junk filter. Now, mind you I am still not upset and continue to buy all my chemicals and continue to go to the salem nh location. Fall 2019,... read more
Business response:
Dear Valued Customer, Thank you for taking the time to share you recent experience. We pride ourselves on excellent service, and your experience is concerning. We realize that some time has lapsed since you shared your concerns. Did you still need assistance? Regards, Leslie's Customer Care Team
Today July 3, 2020 store in Port Orange FL has a serious problem with digital water testing providing wrong inaccurate results. Test said chlorine was three times too high 12.31, and I needed 5 lbs 8 oz of alkaline. Monday June 29, 2020 water test at a competitor's store showed I needed 1 gal of chlorine and 5 lbs of alkaline. I put those items in pool that afternoon. After getting test results from your Port Orange FL store I took same pool sample to competitor for test. Their test results, using standard test system, show ... read more
Business response:
Dear Valued Customer, Thank you for taking the time to share your experience. We are sorry to hear you had a frustrating experience in our store. We’ve shared this feedback with our leadership team, and hope that you’ll give us another shot to earn your trust. Regards, Leslie's Customer Care Team
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.8 star rating with 156 reviews.
When is Leslie's open?
Leslie's is closed now. It will open tomorrow at 9:00 a.m.
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