Coppertop76 on Trip Advisor a year ago
04/03/2021, 02:36 AM
Do not go here if you have taste or want to be treated with respect.
This place is a rip off and doesn’t even bother to apologize for mistakes. I ordered a 6” round fondant cake for my son’s 9th bday. I was charged $220+ for it and when I picked it up the day of my son’s bday party, it looked nothing like I expected but I took it anyway. When I got home and decided to put the candles in, I discovered the cake wasn’t even fondant and the letter N in my son’s name was broken and “glued” together with frosting. I called them on the brink of tears because I was so upset and the woman who answered the phone pretended not to know anything about my order and that it was supposed to be fondant even though she was the one to take my order on the phone after I submitted the form online specifically requesting a fondant cake for which I was charged. She suggested I bring the cake back to be “fixed” while I’m in the middle of my bday party. I said that was ridiculous and the only resolution I want is my money back for the cake. She said she will call me back. No call back. I called the following day to speak w the manager who was unavailable and would call me back and now 2 days later and no call back. I’m now forced to call my credit company and file a dispute and will also be filing a complaint with the BBB against this business. To make matters worse, the cake was garbage. It didn’t taste like anything at all and looked like it was made with out of the box angel food cake mix. The filling was supposed to be raspberry and it tasted like gross butter. I do not recommend this unprofessional bakery or its desserts to anyone who has taste and wants to be treated with respect. The are not consistent with their service or quality. Disgusting!!